Experience

Prime Kapital Development

• Romania
• Real Estate
• 200 - 300 Employee

• Yardi Support Engineer

  • Feb 2021 - Present

  ▪ Advanced knowledge on lease administration, financial and management reporting within the Yardi Voyager property management software.▪ Handling the initial property configuration for the shopping centers , as well as importing leasedata, person data and transactions using the ETL format.▪ Testing and implementing new functionalities within Yardi Voyager, as well as preparingdocumentations and manuals to better aid the clients in using the software.▪ Creating packages in SQL Server and working with basic queries.▪ Configuring and implementing the EFT procedure for Yardi Voyager, making sure the import andexport tools used for domestic and International payments work appropriately.• Provide user support for new and existing employees on procedures related to Yardi Voyager and help desk applications, through support tickets, online and on-site trainings, and written documentations.• Performing SQL queries and creating custom reports within Yardi Voyager.• Working closely with all departments from the organization in order to enhance the business process and ensure its efficiency across all information systems.



S&T Romania

• Romania
• IT Services and IT Consulting
• 1 - 100 Employee

• Application Support Engineer

  • Sep 2019 - Feb 2021

  - Providing Level 2 Support for PwC Global IT Applications- Dealing with technical issues for various Production Apps- Interface between GSD (Global Service Desk ) and company support levels (L3/L4)- Familiar with Service Management Enterprise solutions- Frequently using Escalation procedures- Knowledge in handling service requests, incidents, changes- Basic administration tasks - Microsoft Windows Server,Linux, Microsoft IIS 7.5/8 /Apache, Microsoft SQL Server (2012, 2014), Monitoring tools and principles, Microsoft Powershell- Medium understanding and interpretation of logs/traces- Medium understanding, and working knowledge of SQL ( MS T-Sql and Oracle )- Supporting apps based on both Microsoft Windows Server/Linux OS- Able to follow/understand/apply SOP's- Create and maintain technical documentation- Handling high volumes at spiked peak hours- Troubleshooting apps and GCL Software ( Global Core Load-set )



Stefanini Brasil

• IT Services and IT Consulting
• 700 & Above Employee

• Global Servicedesk Agent - Support Engineer II

  • Oct 2018 - Sep 2019

  - Managing and Solving low,medium and high priority tickets and requests;- Monitoring Network issues and handling different types of network requests;- Handing phone calls, monitoring and managing ticket queues and mailboxes;- Providing 1st Level Support for third party vendors ( AT&T , T-SYSTEMS );- Acting as a Incident Controller when required;- Managing password resets, account unlocks, account extensions over various systems such as: Windows Active Directory, SAP - Managing and Solving low,medium and high priority tickets and requests;- Monitoring Network issues and handling different types of network requests;- Handing phone calls, monitoring and managing ticket queues and mailboxes;- Providing 1st Level Support for third party vendors ( AT&T , T-SYSTEMS );- Acting as a Incident Controller when required;- Managing password resets, account unlocks, account extensions over various systems such as: Windows Active Directory, SAP