Experience

FLYGTA Airlines

• Canada
• Airlines and Aviation
• 1 - 100 Employee

• Client Support Representative

  • May 2022 - Present



FLYGTA Airlines

• Canada
• Airlines and Aviation
• 1 - 100 Employee

• Cooperative Education Student

  • Feb 2020 - Mar 2020

  Worked closely with pilots and passengers to make sure the proper procedures and safety precautions were taken place to ensure top level safety by conducting safety briefings and giving proper information to passengers and collecting/providing proper passenger weights to the pilots for aircraft balancing.Working at the company provided me with skills that allowed me to more easily socialize with unknown people and to provide these people with all the necessary information when needed. By providing that information, I gave passengers top of the line safety understanding onboard an aircraft. I also gained some more experience onboard an aircraft as I was permitted to go up for tours if a seat was available. I took the opportunity to observe and study what the pilot was doing at all times including ATC communication and instrument usage. I also provided the company with many of my skills including bilingualism which allowed me to communicate with Spanish speaking passengers. Skills, Duties, Responsibilities and Experiences Gained:• Mainly worked in the customer relations department.• Used booking software’s like Zaui to edit and create bookings for customers.• Went up on air tours to gain more flight experience by examining the pilot’s flight procedures.• Answered customer’s questions and concerns whether it was for e.g. when a flight was departing or the prices of flights.• Presented safety briefings for customers where I provided proper safety procedures and regulations.• Provided my Spanish bilingualism to help communicate with Spanish passengers to ensure their safety.