Alexandro Monzon

WMS Support Analyst, Senior at Datex Corporation
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Contact Information
us****@****om
(386) 825-5501
Location
US
Languages
  • English Native or bilingual proficiency
  • Spanish Native or bilingual proficiency
Skills

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Bio

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Credentials

  • Querying Microsoft SQL Server 2019
    LinkedIn
    May, 2021
    - Nov, 2024
  • Apache Cassandra
    Eduonix Learning Solutions Pvt Ltd
    Mar, 2021
    - Nov, 2024
  • Advanced SQL Server: Reporting Services
    LinkedIn
    May, 2019
    - Nov, 2024
  • Chief Technology Officer Career Guide
    LinkedIn
    May, 2019
    - Nov, 2024
  • Installing Apache, MySQL, and PHP
    LinkedIn
    May, 2019
    - Nov, 2024
  • Learning Azure SQL Querying
    LinkedIn
    May, 2019
    - Nov, 2024
  • SQL Server 2017: Linux, Docker, and macOS
    LinkedIn
    May, 2019
    - Nov, 2024
  • SQL Server: Developer and DBA Collaboration
    LinkedIn
    May, 2019
    - Nov, 2024
  • Transitioning from Data Warehousing to Big Data
    LinkedIn
    May, 2019
    - Nov, 2024
  • SQL Server: Security, Encryption, and Masking
    LinkedIn
    Apr, 2019
    - Nov, 2024
  • Creating Your IT Strategy
    LinkedIn
    Mar, 2019
    - Nov, 2024
  • Data Science Foundations: Fundamentals
    LinkedIn
    Mar, 2019
    - Nov, 2024
  • Learning Cryptography and Network Security
    LinkedIn
    Mar, 2019
    - Nov, 2024
  • Learning Data Science: Understanding the Basics
    LinkedIn
    Mar, 2019
    - Nov, 2024
  • Learning Microsoft Business Intelligence Stack
    LinkedIn
    Mar, 2019
    - Nov, 2024
  • PowerShell 5 Essential Training
    LinkedIn
    Mar, 2019
    - Nov, 2024
  • Programming Foundations: Software Quality Assurance (2016)
    LinkedIn
    Mar, 2019
    - Nov, 2024
  • SQL: Data Reporting and Analysis
    LinkedIn
    Mar, 2019
    - Nov, 2024
  • HTML5: Structure, Syntax, and Semantics
    LinkedIn
    Feb, 2019
    - Nov, 2024
  • NoSQL Data Modeling Essential Training
    LinkedIn
    Feb, 2019
    - Nov, 2024
  • Interpersonal Communication
    LinkedIn
    Jan, 2019
    - Nov, 2024
  • SQL Server Integration Services
    LinkedIn
    Oct, 2018
    - Nov, 2024
  • Cert Prep: ITIL Foundations
    LinkedIn
    Sep, 2018
    - Nov, 2024
  • Data Science & Analytics Career Paths & Certifications: First Steps
    LinkedIn
    Mar, 2018
    - Nov, 2024
  • Building Your Technology Skills
    LinkedIn
    Dec, 2017
    - Nov, 2024
  • Microsoft SQL Server 2016 Essential Training
    LinkedIn
    Nov, 2017
    - Nov, 2024
  • Programming Foundations: Fundamentals
    LinkedIn
    Nov, 2017
    - Nov, 2024
  • Crystal Reports 2016 Essential Training
    LinkedIn
    Oct, 2017
    - Nov, 2024
  • SQL Server 2014: Developing Databases
    LinkedIn
    Oct, 2017
    - Nov, 2024
  • Programming Foundations: Databases
    LinkedIn
    Aug, 2017
    - Nov, 2024
  • Executive Leadership
    LinkedIn
    Jul, 2017
    - Nov, 2024
  • SQL Server 2012: Designing Database Solutions
    LinkedIn
    Jun, 2017
    - Nov, 2024
  • Administering MS SQL server 2012 Databases
    Simplilearn
    Feb, 2017
    - Nov, 2024
  • Installing SQL Server 2012
    LinkedIn
    Jan, 2017
    - Nov, 2024
  • Building Creative Organizations
    LinkedIn
    Dec, 2016
    - Nov, 2024
  • Querying Microsoft SQL Server 2012
    LinkedIn
    Dec, 2016
    - Nov, 2024
  • Querying Microsoft SQL Server 2012
    Simplilearn
    Sep, 2016
    - Nov, 2024
  • Microsoft Excel 2013 Intermediate Series
    CareerAcademy.com Inc.
    Aug, 2016
    - Nov, 2024
  • CompTIA Security+
    Simplilearn
    Jul, 2016
    - Nov, 2024
  • CompTIA Security+ SYO-401
    Simplilearn
    Jul, 2016
    - Nov, 2024
  • CompTIA Network+
    Simplilearn
    Jun, 2016
    - Nov, 2024
  • CompTIA A 220-801 and 220-802
    Simplilearn
    Apr, 2016
    - Nov, 2024

Experience

  • Datex
    • United States
    • Software Development
    • 1 - 100 Employee
    • WMS Support Analyst, Senior
      • Jun 2021 - Present

      • Support client use of enterprise supply chain software and databases in production environments • Troubleshoot and support SQL database features, SSRS and SSIS • Document CRM and other records regarding how the problem was resolved • Resolve support tickets in a manner which addresses the questions and concerns of Warehouse clients. • Assist in the continual update and development of support and training documentation • Support client use of enterprise supply chain software and databases in production environments • Troubleshoot and support SQL database features, SSRS and SSIS • Document CRM and other records regarding how the problem was resolved • Resolve support tickets in a manner which addresses the questions and concerns of Warehouse clients. • Assist in the continual update and development of support and training documentation

  • First Light Federal Credit Union
    • El Paso, Texas Area
    • Application Support Analyst
      • Sep 2016 - Jun 2021

      • Work with subject matter expects from diverse departments to change existing process workflows by elaborating product deployment plans. • Elaborated and executed Application upgrading plans following vendor release specifications. • Established strong vendor relations for implementation of new systems. • Drafted business cases for application modification requests using Change Management standards • Served as an entry-level application developer for existing product customizations; otherwise channel complex requests to senior programmers. • Extracted data from various database servers and compiled into SQL Server Reporting Services. • Researched application compatibility for server patches, SSIS packages, and Instance upgrades prior to modernization. • Analyzed job activity monitor logs providing first-tier support for application errors or failed stored procedures. • Assisted with end-to-end procurement of software licensing for some applications. • Assisted with renewal of Keystore security certificates. • Contribute to hardware upgrade implementations such as security camera systems, automated cash recyclers, credit card printers or other peripherals. • Documented technical procedures and workflows pursuing knowledge creation for our IT department. • Supported our Operations team with our mainframe, Online Banking module, user templates, SSO, and extraction of TAR loads and ATMs. • Supported our Networks team with replacement of printer equipment, configuring Windows Images, and Active Directory access. • Ensure and preserve the confidentiality of information and data. Show less

  • Verizon
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Tech Support
      • Jul 2012 - Sep 2016

      • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; follow up to ensure resolution. • Recommends potential products or services to management by collecting customer information and analyzing customer needs. • Prepares product or service reports by collecting and analyzing customer information. • Contributes to team effort by accomplishing related results as needed. Show less

  • US Army
    • United States
    • Armed Forces
    • 700 & Above Employee
    • Information Management Officer
      • Oct 2008 - Jan 2013

      • Providing moderately technical and complex data analysis, support, problem resolution and other activities related to application support to agency personnel. • Monitor, evaluate, and recommend software and hardware improvements addressing system related incidents and changes using Information Technology standards. • Assisted newcomers in setting up e-mail, account settings, audio, and computer supplies. • Determined proper installation parameters for software and hardware, for smooth integration, transition and efficiency. • Conduced training courses on business system applications providing awareness of information security and data privacy to users. • Monitors and collects data on system performance maintaining high levels of confidentiality. Recognize problems, develop recommendations and solutions, oversee correction within assigned specialty; work effectively, independently and follow through on assignments; promote and maintain a team environment; work effectively with clients, users and senior managers; communicate orally and in writing; read, interpret and apply complex technical publications and documentation. Show less

  • Global Resources Ltd.
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Computer Field Engineer
      • Aug 2011 - Aug 2012

      • Completed several short-term projects involving computer installations, configurations and troubleshooting. • Handled all backup, recovery, and data migration projects for Chase Bank. • Provided technical assistance and support for Point of Sale Systems at McDonalds. • Ensured proper data management techniques enhancing the safety of systems. Assist representatives in competing necessary application forms, resolutions, and other documents. • Completed several short-term projects involving computer installations, configurations and troubleshooting. • Handled all backup, recovery, and data migration projects for Chase Bank. • Provided technical assistance and support for Point of Sale Systems at McDonalds. • Ensured proper data management techniques enhancing the safety of systems. Assist representatives in competing necessary application forms, resolutions, and other documents.

  • Research Analysis & Maintenance
    • El Paso, Texas Area
    • Data Analyst
      • May 2010 - Oct 2010

      • Accurately completed all data collection for military tests following strict Army regulations. • Interacted effectively and professionally with soldiers to neutralize any military equipment testing issues. • Assisted project management members for test scheduling under high pressure environments. • Offered technical viewpoints to promote faster data processing. • Completion of data analysis simulating diverse performance improvements. Mentored other employees and enhanced the administration. Show less

  • Smart Tech Consulting
    • Brazil
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Computer Technician
      • May 2010 - Jul 2010

      • Responsible for software deployments for clients; maintaining computer systems, wiring, and network configurations. • Verified fresh hardware capability through remote access. • Replaced workstation hardware components: RAM, storage, LCD monitors, printers, and routers. • Conducted routine inventory standards providing maintenance reports, following safety guidelines. Oversaw computer logistics: acquisition, logging, and shipping. • Responsible for software deployments for clients; maintaining computer systems, wiring, and network configurations. • Verified fresh hardware capability through remote access. • Replaced workstation hardware components: RAM, storage, LCD monitors, printers, and routers. • Conducted routine inventory standards providing maintenance reports, following safety guidelines. Oversaw computer logistics: acquisition, logging, and shipping.

Education

  • Stevens Institute of Technology
    Master’s Degree, Management Information Systems, General
    2014 - 2016
  • The University of Texas at El Paso
    Bachelor’s Degree, Computer and Information Sciences, General
    2010 - 2013

Community

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