Experience

Player 1 Labs (Previously Businessgames Ireland)

• Project Manager

  • Oct 2021 - Present

  We make corporate training and events more impactful through gamification We make corporate training and events more impactful through gamification



EF Education First

• Education Management
• 1 - 100 Employee

• Center Manager

  • Mar 2020 - Nov 2021

• Centre Manager

  • Jun 2019 - Nov 2021



Working Holiday Visa

• Hospitality
• 1 - 100 Employee

• A year of travel

  • Oct 2017 - Oct 2018

  Travelled and volunteered around Australia Travelled and volunteered around Australia

• Assistant Operations Manager

  • Feb 2017 - Oct 2017


Topdeck Travel

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• European Trip Leader

  • 2014 - 2016

  - Delivering a cultural and historical introduction to countries and conducting city tours which includes public speaking; thorough and accurate research (sometimes at short notice) and reading your audience and adapt spiels in order to get them interested. - Communicating with people of all ages, cultures. - Keeping trip accounts, handling cash and working within a budget. - Working individually with a group or in a team with staff on the tour and behind the scenes as well as liaising with suppliers, restaurants and accommodations. - Flexibility and Problem Solving when itinerary changes occur due to unexpected circumstances or when there is an emergency. -Get a tour group to discipline themselves in time keeping, respecting new cultures as well as their fellow travellers and for them to understand why things are run the way they are. -Making sure that they are enjoying every bit of their holiday, going above and beyond to ensure that my passengers are having the trip of a lifetime.



Google

• United States
• Software Development
• 700 & Above Employee

• Local Data Quality Evaluator

  • Jul 2012 - Jan 2014

  -Responsible for evaluating the accuracy of data, comparing between multiple sources of information, requiring great attention to detail, using judgment to take decisions on data quality. -Making outbound phone calls to business representatives to retrieve or verify informations held. -Selected to be part of the Quality Control Team to evaluate the quality of the operator’s work, identifying mistakes, trends and possible confusions with the policy. -Shadowing new hires, teach them the workflow, evaluating their work and answering policy and workflow queries. -Working in a fast pace environment with set targets.



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Cultural Representative

  • Jun 2011 - Jun 2012

  -Sales of make-up, skincare and fragrances in Guerlain, Dior, Thierry Mugler and Givenchy store, giving advice on product lines. -Sales of wine, advising and sharing with the customer my knowledge about French wines, and French culture while greeting Guests and receiving payments. -Responsible for merchandise replenishment in 4 shops. -Safety representative, responsible for maintaining and upholding the safety standards of the Walt Disney World Company. -Responsible for training the new Cast Members in the pavilion.



Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Telesales and Customer Service Representative

  • Dec 2010 - May 2011

  -Sales of cell phones and phone plans for SFR giving advice on the different plans, activation of the cell phone plans. -Dealing with unhappy customers wanting to leave the company and convince them to stay by increasing their product satisfaction and building trust between them and the company. -Working in a fast pace environment using 6 different software at once while having the customer on the phone. -Sales of cell phones and phone plans for SFR giving advice on the different plans, activation of the cell phone plans. -Dealing with unhappy customers wanting to leave the company and convince them to stay by increasing their product satisfaction and building trust between them and the company. -Working in a fast pace environment using 6 different software at once while having the customer on the phone.

• Park Greeter

  • Jun 2010 - Aug 2010

  - Greeting guests at the entrance and welcoming them into the park. -Providing park information, while applying Disney’s high customer’s service quality standards (International College Program) - Greeting guests at the entrance and welcoming them into the park. -Providing park information, while applying Disney’s high customer’s service quality standards (International College Program)



Promovols.com

• France
• Travel Arrangements
• 1 - 100 Employee

• Junior Travel Consultant

  • Feb 2008 - Aug 2009

  -Responsible for welcoming clients, giving them travel advice on travel destinations. -Designing tailor-made travel packages. -Hotels, flights, cars, excursions bookings and receiving payments via phone, emails or in person. -Handling after-sales queries and possible complaints. -Responsible for welcoming clients, giving them travel advice on travel destinations. -Designing tailor-made travel packages. -Hotels, flights, cars, excursions bookings and receiving payments via phone, emails or in person. -Handling after-sales queries and possible complaints.



Disneyland Paris

• France
• Entertainment Providers
• 700 & Above Employee

• Character Performer/Attendant

  • Jan 2005 - Sep 2007

  -Entertaining our guests and creating memorable customer experiences while maintaining show requirements during the meet and greet and parades. -Participating in special events for children in the hospital in private meet and greet and making some of their dreams come true -Maintaining safety and integrity of the performers while providing amazing guest service. -Entertaining our guests and creating memorable customer experiences while maintaining show requirements during the meet and greet and parades. -Participating in special events for children in the hospital in private meet and greet and making some of their dreams come true -Maintaining safety and integrity of the performers while providing amazing guest service.