Alexandria Segura
Account Manager at MGA Business Consulting- Claim this Profile
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Bio
Credentials
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Certified Nursing Assistant, CPR, First Aid,
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Experience
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MGA Business Consulting
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United States
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Advertising Services
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1 - 100 Employee
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Account Manager
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Jul 2021 - Present
specialized in direct marketing and customer acquisitions for the most respected companies in the cable & satellite, retail, and telecommunications industries. face to face, relationship-based marketing approach. Train, develop and maintain other sales reps. Acquire a team. Conduct second round interviews. Input data in excel spreadsheets. specialized in direct marketing and customer acquisitions for the most respected companies in the cable & satellite, retail, and telecommunications industries. face to face, relationship-based marketing approach. Train, develop and maintain other sales reps. Acquire a team. Conduct second round interviews. Input data in excel spreadsheets.
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Thumbtack
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United States
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Software Development
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700 & Above Employee
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Marketplace Trust and Safety
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Apr 2016 - Apr 2018
Responsibilities• Handle all Marketplace Integrity cases involving customer concerns via phone, email and resolution platforms• Decision maker in cases where users may be removed for not following our Community Guidelines or Terms of Use• Investigate disputes between users to help reach a positive outcome
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Customer Support Specialist
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Apr 2016 - May 2016
Educate Thumbtack Professionals on our site and teach them how to grow their business with Thumbtack. Obsess over customers and professionals by providing best in class customer support through multiple channels. Participate in projects that will continue to help the company innovate and drive the customer experience. Provide ongoing feedback to leadership team about the customer, professional and product. Build up other team members by engaging in team meetings, team-building activities and maintaining Thumbtack culture. Achieve a balance of high productivity and call quality.
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Community
