Team Lead Pharmacy Driver

• Aug 2020 - Present

Transports medical supplies and pharmaceuticals to pharmacies in hospitals, senior centers, and commercial pharmacies. Ensure that the service levels agreements on medical specimen and medication deliveries meet the proper standards for employees. Provide guidance, support, and motivation to my staff. Log all work done in our ticketing system for compliance and payroll purposes. Transports medical supplies and pharmaceuticals to pharmacies in hospitals, senior centers, and commercial pharmacies. Ensure that the service levels agreements on medical specimen and medication deliveries meet the proper standards for employees. Provide guidance, support, and motivation to my staff. Log all work done in our ticketing system for compliance and payroll purposes.

Client Services Representative

• Jun 2021 - Aug 2022

Maintain and nurtured client escalations with billing and technical issues until they were resolved. Investigated, troubleshooted, and resolved application and usage issues affecting our client's use of the Passport Health application. Required to maintain and possess a strong understanding of technology, HIPAA, and business productivity systems. Provide customer Support online by responding to customers inquiries and issues via chats and emails. Provided outstanding customer service with solutions, in a professional manner. Used Applications such as Fresh desk, Outlook, the Passport Health App, and SAP to resolve technical and billing issues. Show less

Loan Counselor

• Jul 2019 - May 2020

Perform administrative duties for Loan Assistant packets such as filling, scanning and faxing information to other departments. Handle inbound and outbound calls, maintain daily departmental standards and expectations relative to productivity measurements for my team. Provide outstanding service utilizing communication and negotiation skills to resolve delinquent accounts. Counsel customers with delinquent mortgage payments through traditional telephone collection attempts to bring delinquent loans to a current status through various options. Give feedback and training support to employees on monthly stats. Show less

Office Manager

• Nov 2017 - Oct 2018

Manage anywhere from 5-7 employee's, maintains office services by making sure that incoming complaint filings and subpoenas are distributed to proper defendants through our servers, organize appointments and meetings, provide case statuses to our clients, maintain the office budget, follow up on overdue accounts, makes sure that our runners and servers have the proper knowledge and service request information to perform daily duties, perform skip traces and research for defendant per our Show less

Software Support Representative

• Jul 2015 - Oct 2016