Experience

IT'SUGAR

• United States
• Retail
• 200 - 300 Employee

• Retail Store Manager

  • May 2021 - Present

  > #1 Retailtainer: Creating a fun and humorous experience for both customers and sales team. It’s CANDY! > Constant and consistent ability to be innovative and creative with visuals: Designing window displays as well as in store per business trends > Leading a team of 10 employees in a fast paced 2M+ store > Achieved 99.7% of 2021 sales plan, coming off a COVID year > Exceeded company’s goal of 85% for 2021 > Executing and exhibiting our SWEET sales training > Following Ecolab and health guidelines while dealing with food Show less



Saks OFF 5TH

• United States
• Retail
• 700 & Above Employee

• Operations and Women's Area Sales Manager

  • Apr 2015 - Present

  Keyholder 5/2021- Present Area Selling Manager responsibilities > Leading a team of 30 employees in a $7m store. > Sales Development planning: Analyzing sales reports to understand areas that need improvement vs which departments are succeeding > KPI analysis: Conversion and growth profit opportunity > Coaching and training GREAT selling service program to employees: developing an effective sales team > Meeting Voice of the Customer NPS score of 70+ monthly. Addressing customer experiences with team to consistently create an elevated shopping experience for our guests > Managing payroll budgets and scheduling: Appropriately scheduling staff per business needs > Recruiting talent: hiring of candidates that best fit our company’s values and standards > Daily cash and credit transaction audits, and monthly operational audits: addressing shortages, fraud, and managing compliance Operations Management responsibilities > 90% Fulfillment rate; executing 30-70 orders daily, 150-300 during holiday season. Fulfilling 2M in online orders in 2019, and 1.3M in 2020 > Ensuring back of house maintains organization and cleanliness; signs, fixtures, and backstock of merchandise > Following company procedures on RTVs, Store to store standards, and Booking high ticketed merchandise > Following Door to Floor best practices for maximum efficiency, accuracy, and achieving over a 12 CPH standard Show less



Trader Joe's

• United States
• Retail
• 700 & Above Employee

• Crew Member

  • Apr 2020 - May 2021



Brighton Collectibles

• United States
• Retail
• 700 & Above Employee

• Managing Partner

  • Jun 2011 - Feb 2018

  > Keyholder Position- taking on the role of a manager when one is not present > Communicating with upper management, and sales staff; delegating tasks, daily and monthly sales goal > Executing 8 non negotiable selling skills to create a Brighton Experience > Clientele; keeping and updating clients on in-store events, new merchandise and trends > Product Knowledge; understanding how jewelry and handbag collections are designed, and processed. Being able to explain features and benefits of each product. > Visual Merchandising of new products, weekly, and visual updates per corporate > Inventory, and Loss Prevention management; product awareness, and following LP guidelines Show less



One Workplace

• United States
• Furniture and Home Furnishings Manufacturing
• 400 - 500 Employee

• Client Experience/ Administrative Assistant

  • Feb 2016 - Nov 2016

  Client Experience/ Office Assistant responsibilities > Managing and scheduling vendor and client meetings > Scheduling tours between sales persons and potential clients > Facilitating client luncheons and events > Touring clients through OWP and Steelcase showroom when salesperson is not available > Assisting salespeople with client questions, concerns, and requests > Managing office orders of supplies, office equipment and maintenance > Touring new colleagues to workspace > Handling mailroom; receiving shipments of client and office orders Showroom Assistant responsibilities > Implementing and communicating working showroom protocols in office > Ensuring the showroom is "camera ready" for clients to view and tour > Design Materials Library: Ordering and keeping inventory of memo samples, and finishes of different vendors; Maharam, Luna, Architex, to name a few > Building relationships with different vendors to facilitate events, and trainings with our office > Working closely with our partner Steelcase; ensuring stock of memo samples, finishes, and brochures > Handling deliveries and pick-ups of furniture for clients, mock-ups, and for office use Show less



Karen Millen

• Retail
• 200 - 300 Employee

• Part time Stylist Manager

  • Jun 2015 - Jun 2016

  > Opening and closing procedures, and daily cash handling > Communicating with staff on daily news and delegating tasks > Executing Karen Millen’s Thinking Perfect Selling Skills In order to create the client experience > Ensuring staff is informed of daily and personal goals, and utilizing selling skills to achieve these goals > Building client relationships and contacting clients for sales, events, and new collection pieces > Visual Merchandising weekly utilizing our trends; Smart, Urban Edit and Dress > Product Knowledge; understanding what garments, silhouettes, and designs are used and chosen > Following LP guidelines and product awareness of merchandise Show less



Lola Of North Beach

• United States
• Retail
• 1 - 100 Employee

• Retail Store Manager

  • Jul 2015 - Feb 2016

  > #1 priority- Customer Service; introducing the brand, and their story > High traffic store; assisting and acknowledging everyone that walks in. > Ensuring we are providing a welcoming and fun environment by engaging with every customer > Analyzing conversion, transactions, and ADS > Exceeded +104% and above to plan for July- December 2015 > Daily merchandising of new brands and products; cards, SF Mercantile, Kate Spade, Chronicle Books etc... > Weekly merchandising updates of focus tables, and windows. New floor changes done upon request by owner > Product knowledge of the different merchandise to share with customers > Ensuring we are meeting daily sales goals, and exceeding LY > Giving directive of daily tasks, and ensuring operations are properly done > Morning and evening cash handling > Processing shipment, and transfers daily Show less



Destination Maternity Corp (Motherhood Maternity® and A Pea in the Pod®)

• United States
• Retail
• 500 - 600 Employee

• Retail Store Manager

  • Sep 2005 - Nov 2014

  Sales Associate 9/2005-10/2011 I was given the opportunity to manage H20+ in 2011. A Pea In The Pod October 2013-November 2014 Store Manager > Meeting monthly and sales goal directed by the company > Meeting company's standards in terms of goals, operations, and compliance. > Directing and coaching sales team > Taking part, and participating in all corporate conference calls, events, and visits > Analyzing KPI traffic and conversion reports for business and scheduling needs > Meeting visual merchandising standards > Executing store based decisions based upon client and/or operational situations > Executing STARR selling; to create a personal memorable shopping experience; wardrobing and styling clients > Clientele; contacting and updating clients on new merchandise, trends, and booking personal styling appointments > Store manager of the month November, and December 2013, and March 2014 > Achieved 100% to plan 105% to LY for the year of 2013 > Controlled shrink from 1.76 ($10,000 loss) to under .2 ($500 loss) meeting company standard of .5 Show less



H2O+

• United States
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Retail Store Manager

  • Feb 2007 - Oct 2013

  Sales associate 2007-2010 Assistant Manager 2010-2012 > Taking and directing responsibilities for each individual associate in terms of sales goal and daily tasks > Ensure that all operational tasks; sales and monthly goals, appropriate scheduling with staff, and touch bases with associates are followed through > Conference Calls with Corporate management > Networking and coordinating events with potential companies to market our Skincare brand > Meeting daily and monthly goals > Clientiele; 3-3-3 orientation > Corporate Gifting > Visual Merchandising > Oasis selling skills Show less