Experience

Goodman & Sons Jewelers

• United States
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Senior Sales Representative

  • Mar 2017 - Present

  Trained operated and mastered new cutting-edge POS and CRM application software.Fulfilled all retailed clerk duties in a high-end jewelry store using a comprehensive Point of Sale System. Establish, develop, and maintain positive business and consumer relationships by recording interactions, detailing important events and pursuing potential leads through the CRM application. Consistently achieve monthly sales quotas. Expedite customer escalations, resolve inventory discrepancies for special orders, resolve consumer conflicts and complaints to maximize satisfaction. Show less



Photog

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Network Administrator

  • Jan 2015 - Jun 2020

  Provided fundamental knowledge of networking concepts to organize Photog’s network design and implementation. Utilized various operating systems to provide network support. Assisted the CTO in maintaining servers and associated hardware, service and settings. Evaluated and recommended system upgrades and security improvements. Developed and monitored policies for the use of network resources. Managed disaster recovery and back-up. Monitored network for optimal performance and created technical support documentation for system and applications. Test release of products to minimize user impact and ensure compatibility. Create and maintain network users/permissions Show less



Westgate Resorts

• United States
• Hospitality
• 700 & Above Employee

• Data Reporting Analyst

  • Mar 2012 - Jan 2015

  Assist with preparation of Monthly Reporting. Enhanced and maintained critical financial reports, processes, and analytical tools in alignment with company and departmental needs and priorities. Used large amounts of data to forecast future results. Assisted with the production of regular reports for our executive team as well as other internal or external clients. Worked independently and took initiative to meet strict deadlines without detailed supervision on a regular basis. Maintained confidentiality. Multi-tasked in a fast-paced environment. Performed a high volume of numerical detail-work with speed and accuracy. Performed other duties as assigned by the supervisor as needed Responsible for independently planning, designing, coordinating, and carrying out complex automation projects and studies. Ensured that databases remain error-free and organized. Write basic SQL to extract data from Azure SQL Data. Create, apply, and modify row-level security to reports to ensure they meet security standards. Validated models and datasets used for reporting. Work with other departments as well as Internal and External Audit to provide supporting documentation for reports. Work in Microsoft Power BI to build and edit reporting dashboards, reports, and templates. Show less



Wireless Advocates

• United States
• Wireless Services
• 700 & Above Employee

• Store Manager

  • Nov 2007 - Feb 2012

  Responsible for achieving personal and team sales/profit contribution goals and meeting all operational standards, including staff training and development, employee engagement and retention, customer experience, loss prevention, safety, kiosk maintenance and team professionalism. Worked closely with the team to deliver outstanding sales results operational excellence and an exceptional member experience. recruiting new team members as necessary and ensuring that the location is properly staffed. Strong knowledge of common business applications (Web browsers, Outlook, Excel, Word, and PowerPoint, etc. Show less