Experience

Columbia Collection Service, Inc

• United States
• Financial Services
• 1 - 100 Employee

• Operations Manager

  • Jun 2018 - Present

  This position involves vendor correspondence, client portfolio management, attorney correspondence, data entry, dispute resolution, employee corrective action, accounting tasks, and maintaining compliance. • Handling confidential documents (HIPPA) • Client Portfolio Management • Vendor Correspondence • Attorney Correspondence • Use of programs such as MS Office Suite, Debtmaster, Nutshell, and DocuSign • De-escalation and Dispute Resolution • Employee Corrective Action • Accounts Receivable/Payable • Maintaining Compliance • Management of High-Risk cases • Data Entry •Performance Analysis Show less



Biola University

• Biola University

• Research Assistant

  • Aug 2017 - May 2018

  This position involved gathering information through surveying individuals of a community, sorting and analyzing data gathered using MS Office Suite and SPSS, gathering data from DOT Crosswalk to be used for further research, Reviewing and conveying findings, and researching other points of interest which could be further pursued using the findings. • Surveying and interviewing the population • Handling confidential survey documents • Inputting, sorting, and analyzing data with MS Office and SPSS • Reviewing and conveying findings • Corresponding with superior • Gathering data from DOT Crosswalk to be used for further research • Researching other points of interest which could be further pursued using the findings •Reviewing and Editing Journal Entries prior to publication Show less