Experience

Members Development Company

• United States
• Financial Services
• 1 - 100 Employee

• Business Consultant

  • Apr 2023 - Present

  Engage with executive level stakeholders to identify business needs, problems, or opportunities. Plan, manage, and deliver medium to large risk projects and solutions.



Customer Experience at Tombolo Institute Bellevue College

• United States
• Higher Education
• 1 - 100 Employee

• Advisory Board Member

  • Mar 2022 - Mar 2023



LendingClub

• United States
• Financial Services
• 700 & Above Employee

• Sr Customer Experience Manager

  • Aug 2022 - Jan 2023

  Combined operational analytics, voice of customer sentiment, and industry benchmarks to identify opportunities to enhance customer experiences.



Sound Credit Union

• United States
• Financial Services
• 200 - 300 Employee

• Member Experience (CX) Manager

  • Nov 2018 - Aug 2022

  Tacoma, WA Promoted by senior leadership to build brand new department for one of the largest credit unions in Washington that focused on research, collaboration, design, and communication.

• Charitable Giving Officer

  • Sep 2017 - Nov 2018

  Progressively promoted with increasing responsibilities to help build the Community Relations Department, encompassing all employee and corporate charitable programs and events.

• Community Relations Officer

  • Dec 2015 - Sep 2017

  Tacoma, WA

• Community Relations Coordinator

  • Dec 2014 - Dec 2015

  Tacoma, WA

• Marketing Assistant

  • Dec 2012 - Dec 2014

  Tacoma, WA



Nordstrom

• United States
• Retail
• 700 & Above Employee

• Sales- The Rail

  • Jun 2012 - Dec 2012

  Bellevue, WA



Boise State University

• United States
• Higher Education
• 700 & Above Employee

• Assistant Director-Marketing Student Programs Board

  • May 2010 - May 2012

  Boise, ID



Nordstrom

• United States
• Retail
• 700 & Above Employee

• Retail Management Intern

  • Jun 2011 - Aug 2011

  Tacoma, WA