Experience

Origin

• United States
• Financial Services
• 100 - 200 Employee

• Senior Operations Manager

  • Aug 2022 - Present



Residently

• United Kingdom
• Internet Publishing
• 1 - 100 Employee

• Senior Operations Manager

  • Feb 2022 - Aug 2022



FLOWERBX

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Experience Operations

  • Sep 2020 - Feb 2022



Bird

• United States
• Software Development
• 400 - 500 Employee

• New Ventures

  • May 2019 - Mar 2020

  Carried out user acquisition strategies for our latest product venturesManaged B2B support for participating partners Served as link to our product team to improve feature function/performance

• Trust and Safety

  • Apr 2018 - May 2019

  Helped to create and scale the Trust & Safety team globally Built and continuously revised team processes for internal and external use Defined safety KPI's that informed our teams cross-functionally, and permitted operations in our communities

• Customer Success

  • Oct 2017 - Apr 2018

  Determined the brand voice and built out the customer support team Triaged in-bounds and designed escalation processesRelayed key feedback from users and community members cross-functionally



Cross Campus

• United States
• Hospitality
• 1 - 100 Employee

• Operations Associate

  • Nov 2016 - Nov 2017



Control Music Group

• Greater Los Angeles Area

• Digital Marketing

  • Aug 2016 - Nov 2016



Captiv8 Supply powered by Halo Branded Solutions

• United States
• Advertising Services
• 1 - 100 Employee

• Marketing Intern

  • May 2014 - Dec 2015