Experience

SimpliSafe

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Alarm Monitoring Specialist

  • Oct 2022 - Present



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Aviation Operation Specialist

  • Oct 2018 - Jan 2023

  Open and secure Flight Operations Office while holding accountability and inventorying aircraft equipment; averaging about 1 million dollars. Appointed to keep track of 26 aircraft fuel cards and keys, and filing hand receipts for flight equipment distributed to pilots. Acquire constant communication with ground support and maintaining transmissions with pilots in flight. Sustain cleanliness of the workplace area. Open and secure Flight Operations Office while holding accountability and inventorying aircraft equipment; averaging about 1 million dollars. Appointed to keep track of 26 aircraft fuel cards and keys, and filing hand receipts for flight equipment distributed to pilots. Acquire constant communication with ground support and maintaining transmissions with pilots in flight. Sustain cleanliness of the workplace area.



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Associate Expert

  • Nov 2021 - Aug 2022

  Navigate telecom systems daily to access customer’s accounts/profiles. ● Monitor and update customer billing and payment information. ● Process customer payments and payment plans. ● Sell products and services daily. Navigate telecom systems daily to access customer’s accounts/profiles. ● Monitor and update customer billing and payment information. ● Process customer payments and payment plans. ● Sell products and services daily.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Member Service Representative

  • May 2017 - Aug 2018

  Communicate effectively with members to help problem solve and de-escalate matters. Quickly navigate website and computer programs while troubleshooting online errors and dysfunctional software. Maintain and update member confidential information. For example, ordering and replacing member debit cards. Address and report fraudulent activity and managing member financial accounts and services. Communicate effectively with members to help problem solve and de-escalate matters. Quickly navigate website and computer programs while troubleshooting online errors and dysfunctional software. Maintain and update member confidential information. For example, ordering and replacing member debit cards. Address and report fraudulent activity and managing member financial accounts and services.



Kroger

• United States
• Retail
• 700 & Above Employee

• Clicklist Associate

  • Apr 2016 - Feb 2017

  Organize and inventory customer online orders. Train and brief new less tenured employees. Maintain and organize the workspace area. Problem solve and use critical thinking methods to resolve customer complaints and discrepancies. Organize and inventory customer online orders. Train and brief new less tenured employees. Maintain and organize the workspace area. Problem solve and use critical thinking methods to resolve customer complaints and discrepancies.



CVS Pharmacy

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Front Store Associate

  • Aug 2014 - Apr 2016

  Accurately perform cash transactions while demonstrating a positive attitude with each customer. Collaborate with a team of 4 to reorganize the store displays and ads. Check-in and inventory new products and damaged goods. Maintain and organize store appearance. Accurately perform cash transactions while demonstrating a positive attitude with each customer. Collaborate with a team of 4 to reorganize the store displays and ads. Check-in and inventory new products and damaged goods. Maintain and organize store appearance.