Recruiter

• Mar 2020 - Present

Assistant Manager of Housekeeping

• Nov 2019 - Oct 2020

Completes inspections and holds people accountable for corrective action. Assists in all lost and found procedures.Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.Inventories stock to ensure adequate supplies.Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.Works effectively with the Engineering department on guest room maintenance needs.Understands and complies with loss prevention policies and procedures.Ensures all employees have proper supplies, equipment and uniforms.Assists in supervising an effective inspection program for all guestrooms and public space.Assists in managing linen inventory and guest supplies and assists in the ordering of supplies as necessary.Assist in supervising Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.Handles guest problems and complaints seeking assistance from supervisor as necessary.Assists in the review of comment cards and guest satisfaction results with employees.

Human Resources Coordinator

• Mar 2018 - Nov 2019

Maintain established client base and relationship building of new clients.Grew the businesses GM for the year end by 66% with the implementation of new business strategy and changing job duty allocations in the office.Responsible for filing of associates I-9, benefits, backgrounds, on-boarding testing results,Attend outside, networking events in order to understand outside clients’ needs and grow the client database.Implemented organizational and tracking processes to offer associates more options.Payroll for our office’s associates (100+) with duties including invoicing to our client database (40+), and upkeep of proper send-out locations.Share in the responsibility of being the HR representative for 100+ associates.Stress the importance of efficient placement of candidates into positions aligning to their skill sets with client's requirements.

Front Desk Agent/Night Auditor

• Jul 2018 - Mar 2019

Knowledgeable of Opera operating system.Ability to compile daily, weekly, monthly reporting files for audit.Assisted in connected all department of the hotel to offer our guest the perfect experience in Pittsburgh.Trained new front desk personnelWinner of February 2019 Kimpton Moment Award, and nominee for annual Kimpton Moment program.Allowed to take initiatives to handle guest's complaints and request in order to offer them the best possible stay.Closed all daily operation’s open bills/checks. Resolved any outstanding/unusual balances from daily activities.

Human Resources and Consumer Care

• Jul 2016 - Mar 2018

Specifically for IT Cosmetics:Event planningManage Randstad employee onboarding processAbility to step into facilities coordinator role upon requestTaken on expenses for several VP's and PresidentAssist CEO's EA Trained in entering PO’s, Avature, Egencia and ConcurHandled monthly expenses for the President of IT Cosmetics and several employeesCreated immersions for Egencia and Concur as part of newly hires onboarding processManaged and maintained the employee board with active employees and their division titlesEvaluated job descriptions to screen resumes In charge of both HR managers interviewing schedules Re-organized brand immersions for IT Cosmetic departments as for the onboarding processAssisted PR team with the execution of the ExhibIT event in July 2017Upkeep the active and inactive employee filings as well as transferring employee filesConsumer Care Advocate with HR Focus:Represented L’Oréal, Garnier and Maybelline via phone, e-mail, ratings, and reviewsTracked SAPs of the Consumer Care Center team weekly Composed a universal hair color training program for new hiresRenovated SOPs for escalated and health related casesConstructed a feedback program to improve feedback between all levels of management and advocates in the CCC. Facilitating training for the feedback program.

Human Resource Intern

• Jun 2015 - Jul 2015

Initiated a project proposal to create an internship position, including a plan of action for the duration of proposed internshipComposed employee handbook to create a standardized view on values, ethics and mission of the organizationConducted meetings with all staff members to gain understanding of their job requirements

Human Resource Intern

• May 2015 - Jul 2015

Assembled employee handbook to provide employees with knowledge of employment rights and lawsCreated a tracking schedule for all past, present and future projects for the organization to utilize in the futureAssisted with outreach programs in different communities to gain more promotional ground and network