Experience

Sencinet

• Brazil
• Telecommunications
• 300 - 400 Employee

• Head of Cluster Operations

  • Oct 2020 - Present



BT Group

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Head Of Client Services

  • Apr 2017 - Sep 2020

• Project Manager

  • May 2011 - Mar 2017

  Project Manager leading transformation project for large customers ;Supporting on planning assurance process for projects Tier 4 and 5 and bids ; Keeping deliverables and work packages to Time, cost and quality, meeting the Customer and contract team’s satisfaction.



Flex

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Program Manager

  • Dec 2008 - Feb 2010

  Attribution: · Responsible for the IBM account. (Servers) ; · Accountable for KPI's Mgnt , Quarterly business reviews. Attribution: · Responsible for the IBM account. (Servers) ; · Accountable for KPI's Mgnt , Quarterly business reviews.



Mabe Global

• Mexico
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Product Manager

  • Mar 2007 - Oct 2008

  Attribution: · Responsible for the Mercosul Business Unit for all outsourced products. · Accountable for new product Introduction, worldwide supplier development and management. · In Brazil, I've doubled the line portfolio increasing 40% the profitability. · Accountable for profitability, sales volume and customer sales strategy . Attribution: · Responsible for the Mercosul Business Unit for all outsourced products. · Accountable for new product Introduction, worldwide supplier development and management. · In Brazil, I've doubled the line portfolio increasing 40% the profitability. · Accountable for profitability, sales volume and customer sales strategy .



Solectron Brazil

• Program Manager

  • Jul 2006 - Mar 2007

  Attribution: · Customer Focus Team Leader / Main customer contact point and problems resolution · Accountable for the Introduction of the Laptop production line · Main customers: Ericsson and LG Electronics Attribution: · Customer Focus Team Leader / Main customer contact point and problems resolution · Accountable for the Introduction of the Laptop production line · Main customers: Ericsson and LG Electronics



Celestica

• Canada
• Manufacturing
• 700 & Above Employee

• Program Manager

  • Sep 2000 - Jul 2006

  2000 ­ 2006 Celestica Monterrey S.A. Mexico / Celestica Brazil Ltda , Jaguariuna and Monterrey. MX (Canadian Electronic Manufacturing Service Industry) Attribution: · Managed the transition of the customer Sun Microsystems production line, from Canada to Mexico as well the RoHS transition. · Responsible for Service Billing System (NRE), recovering expenses such as Premiums, Scrap Charges, EC Material charges, Cost of Qualification builds, Engineering, and any other Customer induced cost. · Main operational interface for Sales / BD team (Quote Process), providing support and guidance, as appropriate under the circumstances. · CFT Leader for ­ Brazil and Latin America Operation. Responsible for the repair turn around Time at the Shop Floor and Drop Zones. *Decreased the TAT from 48 days to 48Hours in Brazil. · Responsible for Customer Surveys, KPI´s, complaint management, problem resolution and proactive satisfaction management. Communicating the level of customer satisfaction to internal teams related with the program (SCM, Ops, and Eng.) · Main Customers: palmOne, Sun Microsystems, Dell Computers, Nokia do Brazil, Lucent and Powerwave Technologies. Show less



Nortel Networks

• Telecommunications
• 700 & Above Employee

• Project Coordinator

  • 1999 - 2000

  •Project Management for the new products development (Software) dedicated to the BTS. •Project Management for the new products development (Software) dedicated to the BTS.



Comsat Brazil

• Project Coordinator

  • Mar 1996 - May 1999

  · Corporate networking projects implementation · Corporate networking projects implementation