Experience

HotelTonight

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Service Agent

  • Aug 2013 - Present



Hotel Abri – MetWest Terra Hospitality

• Front Desk/Guest Services Agent/Shift Manager

  • Nov 2011 - Present



MetWest Terra

• United States
• Hospitality
• 1 - 100 Employee

• Guest Services Agent

  • Nov 2011 - Aug 2013

  While working with Metwest Terra, I was relied upon to follow up with many things. My main tasks included taking and directing phone calls, data entry, checking in/out all guests, supervising when needed, giving direction to guests, taking care of all guest billing and ensuring everything was accurate and balanced, and many, many more tasks. I love my job and crave more of the challenges it presents on a daily basis. While working with Metwest Terra, I was relied upon to follow up with many things. My main tasks included taking and directing phone calls, data entry, checking in/out all guests, supervising when needed, giving direction to guests, taking care of all guest billing and ensuring everything was accurate and balanced, and many, many more tasks. I love my job and crave more of the challenges it presents on a daily basis.



Midway Country Corner

• Baker/Bakery Attendant

  • Jan 2005 - Jul 2011

  Seating tables. . Taking orders/filling orders. . Keeping up on beverages and refills. . Anticipating guests needs. . Cashier. . Taking room service orders via phone and delivering orders when complete.; Decorating pastries. . Creating flowers, decorations, etc. from sugar. . Baking case items. . Running register/cashier. . Cleaning/keeping up on bakery appearance. . Increasing sales. Seating tables. . Taking orders/filling orders. . Keeping up on beverages and refills. . Anticipating guests needs. . Cashier. . Taking room service orders via phone and delivering orders when complete.; Decorating pastries. . Creating flowers, decorations, etc. from sugar. . Baking case items. . Running register/cashier. . Cleaning/keeping up on bakery appearance. . Increasing sales.



Ballyneal Golf, Hunt Club & Lodge Holyoke, CO

• Server/Bartender

  • Mar 2011 - Jun 2011

  Taking/filling orders. . Serving 5-star meals to VIP guests. . Taking cocktail orders, making and serving cocktails. . Running food from building to building. Taking/filling orders. . Serving 5-star meals to VIP guests. . Taking cocktail orders, making and serving cocktails. . Running food from building to building.



Zermatt Resort & Spa

• Front Desk/Guest Services Agent/Shift Manager

  • Mar 2007 - Jun 2011

  Taking reservations. . Using EPITOME PMS system. . Running front office efficiently. . Anticipating guests needs. . Increasing Sales Taking reservations. . Using EPITOME PMS system. . Running front office efficiently. . Anticipating guests needs. . Increasing Sales



Zermatt Resort

• United States
• Hospitality
• 1 - 100 Employee

• Guest Services Agent

  • Mar 2008 - May 2011

  While working with Zermatt Resort & Spa, I was relied upon to follow up with many things similar to my current job. My main tasks included taking and directing phone calls, data entry, checking in/out all guests, managing appointments, reservations, and spa appointments, supervising when needed, giving direction to guests, taking care of all guest billing and ensuring everything was accurate and balanced, organizing shuttle scheduling, and many, many more tasks. While working with Zermatt Resort & Spa, I was relied upon to follow up with many things similar to my current job. My main tasks included taking and directing phone calls, data entry, checking in/out all guests, managing appointments, reservations, and spa appointments, supervising when needed, giving direction to guests, taking care of all guest billing and ensuring everything was accurate and balanced, organizing shuttle scheduling, and many, many more tasks.