Experience

Wavre Indoor Karting

• Belgium
• Recreational Facilities
• 1 - 100 Employee

• Responsable d’exploitation

  • Aug 2022 - Present

  Our goal is to become the European reference in indoor karting, both through the constant evolution of our e-karts and through the development of our driving school, our sports bar and our home kitchen, always striving to be innovative and at the cutting edge of technology. Our mission is to offer you a unique experience in a warm, professional, family, ecological setting where we live thrills, in complete safety, thanks to our electric kartings, and to have a wonderful time in a friendly atmosphere in our great sports bar . The Wavre Indoor Karting is not just a Karting spot it's also: 2 meetings rooms A big sports bar A huge sunny terrace A wonderful restaurant serving an innovative kitchen. A place for all type of teambuilding/ professional events/ birthday/... The host of several national championships A driving school for future pilots Show less



Ahold Delhaize

• Netherlands
• Retail
• 700 & Above Employee

• Store Manager

  • Jan 2020 - Aug 2022

• Assistant Store Manager

  • Oct 2018 - Jan 2020

  ResponsibilitiesAssist the Retail Store Manager in planning and implementing strategies to attract customersCoordinate daily customer service operations (e.g. sales processes, orders and payments)Track the progress of weekly, monthly, quarterly and annual objectivesMonitor and maintain store inventoryEvaluate employee performance and identify hiring and training needsSupervise and motivate staff to perform their bestCoach and support new and existing Sales AssociatesMonitor retail operating costs, budgets and resourcesSuggest sales training programs and techniquesCommunicate with clients and evaluate their needsAnalyze consumer behavior and adjust product positioningHandle complaints from customersResearch emerging products and use information to update the store’s merchandiseCreate reports, analyze and interpret retail data, like revenues, expenses and competitionConduct regular audits to ensure the store is functionable and presentableMake sure all employees adhere to company’s policies and guidelines Show less



AccorHotels

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Learning & Development Manager

  • Nov 2017 - Oct 2018

  Responsible for the leadership, design and delivery of a focused operational learning and development service. Responsible for the leadership, design and delivery of a focused operational learning and development service.



Sofitel

• France
• Hospitality
• 700 & Above Employee

• Duty Manager & Guest Relations

  • Jan 2017 - Oct 2018

  * Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of the hotel. * Liaise with different departments for smooth and coordinated work. * Ensure to interact with the guests & enable the team to understand guest requirements. * Personally welcome and escort VIP guests of the hotel. * Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action. * Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of the hotel. * Liaise with different departments for smooth and coordinated work. * Ensure to interact with the guests & enable the team to understand guest requirements. * Personally welcome and escort VIP guests of the hotel. * Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.



Pullman Hotels & Resorts

• France
• Hospitality
• 700 & Above Employee

• Senior Welcomer

  • Aug 2015 - Jan 2017

  * Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.* Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.* Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.* Takes responsibility in the absence of the Duty Manager / Front office manager

• Welcomer

  • Nov 2014 - Aug 2015

  * Welcome, Reception and Information operations, applying the organisational structure defined by the Welcome Manager.* Forms the link and interfaces between the hotel's different departments and various points of reception. * Contributes to guest satisfaction at all times by providing high quality services throughout their stay.



Pullman Brussels centre midi

• Belgium
• Hospitality
• 1 - 100 Employee

• Cost-Controller

  • Oct 2013 - Nov 2014

  * Analyse the supply, demand, and prices and to assess the local events as they affect materials. * Co-operate with all organizations and persons engaged in activities designed to enhance the development and standing of purchasing. * Developing the purchasing policies, procedures, and plans. * Prepare and analyze financial planning for both short – term and long – term. * Maintain a close working relationship with the Executive Chef, F&B Manager and the Receiving in order to minimize food and beverage costs, and to maintain high quality production and service Show less