Experience

TDL Gentek Inc.

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Pre/Post Sales - Technical Support Specialist

  • Aug 2015 - Present



Self Employed - Consulting

• Technical Consultant

  • Feb 2014 - Aug 2015

  • Providing consulting to small size companies and individuals on network, computers, VoIP installations, configurations and maintenance. • Providing consulting to small size companies and individuals on network, computers, VoIP installations, configurations and maintenance.



PurePages

• Canada
• Technology, Information and Internet
• 1 - 100 Employee

• Technical Support Specialist

  • Aug 2014 - May 2015

  • Identifying and solving site related issues with the internet, networking, browsing, etc. • Providing timely updates on issues to the customers. • Resolving client issues received by phone, email or assignment under tight time constraints. • Log all support calls in call tracking system and escalation of problems where appropriate. • Identifying and solving site related issues with the internet, networking, browsing, etc. • Providing timely updates on issues to the customers. • Resolving client issues received by phone, email or assignment under tight time constraints. • Log all support calls in call tracking system and escalation of problems where appropriate.



IPsmarx

• Canada
• Telecommunications
• 1 - 100 Employee

• Technical Support Engineer

  • Apr 2012 - Nov 2013

  • Provide first and second level support; monitoring alerts, handling incidents and service requests. • Undertook an immediate effort to restore failed Voice Communications (VoIP) services as quickly as possible. • Escalated incidents and service requests to the appropriate resource. • Responding to trouble tickets by email and phone. • Testing and Evaluating mobile apps for Android and iOS smart phones. • Compiling new apps for Smart Phones using XCode and Eclipse • Executed time-sensitive operational tasks. • Manage tickets and update clients about the status of their incidents and service requests at agreed intervals • Evaluated new products and software, mobile apps for smart phones (Android and iOS). • Installation/Cabling for IP Phones and IP PBX. • Installing Windows OS systems (Servers and Desktops) • Installation of computer peripherals such as Printers, Scanners. • Provided technical training to customers and staff members Show less



Shaw Communications

• Canada
• Telecommunications
• 700 & Above Employee

• Technical Support

  • Jun 2011 - Apr 2012

  • Provided knowledgeable technical support and troubleshooting guidance pertaining to satellite television via telephone – call centre environment. • Up selling Shaw'’s Satellite services and devices. • Educated customers in realizing the benefits of their Shaw products. • Employed time management and multi-tasking skills. • Provided knowledgeable technical support and troubleshooting guidance pertaining to satellite television via telephone – call centre environment. • Up selling Shaw'’s Satellite services and devices. • Educated customers in realizing the benefits of their Shaw products. • Employed time management and multi-tasking skills.



QiiQ Communications

• Canada
• Telecommunications
• 1 - 100 Employee

• Technical Support Engineer

  • Sep 2004 - Feb 2011

  • Accountable for provisioning, implementing, configuring, monitoring and supporting VoIP based services for businesses and end-users; broadband telephony. Selling wholesale carrier traffic. • Installed and configured Voice Gateways (Quintum, Welltech, Cisco/Lin as well as IP Phones (SNOM, Grandstream, Astra). GSM gateways (Eurotech and Hypermedia). • Installation/Cabling for IP PBX systems which included customer’s premises installation/wiring for IP Phones. • Participated in the deployment of GSM termination which included installation, configuration, integration and daily monitoring of GSM termination gateways. • Provided training to customers and team members. Show less



Flashline Inc

• Mississauga, ON

• Technical Support

  • Jan 2001 - Dec 2003

  • Tier 1 support for VoIP installation, configuration and maintenance of IP phones. • Responding to customers request for assistance by phone and email. • Creation of customers account in billing system for prepaid phone cards. • Desktop support for internal staff. (OS installation, computer upgrades, etc). • Tier 1 support for VoIP installation, configuration and maintenance of IP phones. • Responding to customers request for assistance by phone and email. • Creation of customers account in billing system for prepaid phone cards. • Desktop support for internal staff. (OS installation, computer upgrades, etc).



NEC Brasil

• IT Services and IT Consulting
• 300 - 400 Employee

• Electronics Technologist

  • Dec 1998 - Dec 2000

  • Under supervision by Product Engineer worked with engineers to prototype, evaluate and test new hardware releases. • Thoroughly documented and reported results to development team. • Participated in training and seminars. • Under supervision by Product Engineer worked with engineers to prototype, evaluate and test new hardware releases. • Thoroughly documented and reported results to development team. • Participated in training and seminars.