Alexandre Jewell

Customer Success Manager at Urbio
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Contact Information
us****@****om
(386) 825-5501
Location
Lausanne, Vaud, Switzerland, CH
Languages
  • English Native or bilingual proficiency
  • French Native or bilingual proficiency
  • Portuguese Native or bilingual proficiency
  • Spanish Professional working proficiency
  • Dutch Limited working proficiency

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Bio

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Credentials

  • 600.2x Introduction to Computational Thinking and Data Science
    MITx on edX
    Jun, 2020
    - Nov, 2024
  • 600.1x Introduction to Computer Science and Programming using Python
    MITx on edX
    Mar, 2020
    - Nov, 2024

Experience

  • Urbio
    • Switzerland
    • Software Development
    • 1 - 100 Employee
    • Customer Success Manager
      • Feb 2022 - Present

      A multi-faceted job with a diverse set of task such as : 1. Driving the customer journey of users through training and direct support 2. Developing and enriching user documentation (user stories, feature description, updates, etc.) 3. Designing and automating the customer success operating model 4. Representing the customers' voice during product development (participation to UI sprints, BBL sprints, etc.) 5. Occasional support to the Sales & Marketing team before and during events (sales material preparation, event participation, demo presentations, etc.) Show less

  • E-CUBE Strategy Consultants
    • France
    • Business Consulting and Services
    • 1 - 100 Employee
    • Consultant
      • Jan 2021 - Mar 2022

      Consulting firm specialised in Energy, Mobility and Environmental services Consulting firm specialised in Energy, Mobility and Environmental services

  • Instituto Superior Técnico
    • Portugal
    • Higher Education
    • 700 & Above Employee
    • Urban building energy modeller
      • Feb 2020 - Jul 2020

      Originating from the will of the Municipal Chamber of Lisbon to design a sustainable energy infrastructure for its urban development plan of the Vale de Santo António, my master project led to a collaboration between EPFL and the IST in order to design a new methodology and software workflow able to provide diverse and detailed insights to all stakeholders. In this project, emerging software such as Urbio and CEA were used for modelling the demand and the infrastructure, while open source programs such as QGIS or Python helped store, visualise and transfer data between the software Show less

  • T4M
    • 1 - 100 Employee
    • Building energy auditor
      • Sep 2019 - Dec 2019

      Carrying out energy audits for large buildings in Brussels offered an opportunity to deepen my understanding of HVAC systems via the analysis of their energy infrastructures, while simultaneously get acquainted with the building environmental regulations and their application in Belgium Carrying out energy audits for large buildings in Brussels offered an opportunity to deepen my understanding of HVAC systems via the analysis of their energy infrastructures, while simultaneously get acquainted with the building environmental regulations and their application in Belgium

  • E-CUBE Strategy Consultants
    • France
    • Business Consulting and Services
    • 1 - 100 Employee
    • Junior Consultant
      • Feb 2019 - Jul 2019

      Working in a consultancy company obliged me to grasp the strategical aspects of energy from the point of view of private and public stakeholders. Through my missions, I was able to study the electric vehicles and capture better the electrification strategies of the car fleets for public entities, as well as explore the state of the market for the use of wood pellets as a renewable heating fuel Working in a consultancy company obliged me to grasp the strategical aspects of energy from the point of view of private and public stakeholders. Through my missions, I was able to study the electric vehicles and capture better the electrification strategies of the car fleets for public entities, as well as explore the state of the market for the use of wood pellets as a renewable heating fuel

  • Merk Serono
    • Aubonne, Suisse
    • Junior Consultant
      • Jan 2014 - Jun 2014

      This first professional experience in a renowned company gave me a taste of the expectations from managers and other employers. Working with two friends, our mission consisted in finding innovative solutions for improving the well-being of the employees This first professional experience in a renowned company gave me a taste of the expectations from managers and other employers. Working with two friends, our mission consisted in finding innovative solutions for improving the well-being of the employees

Education

  • EPFL (École polytechnique fédérale de Lausanne)
    Master's degree, Energy Management and Systems Technology/Technician
    2017 - 2020
  • Tecnológico de Monterrey
    Exchange year, Mechanical Engineering
    2016 - 2017
  • EPFL (École polytechnique fédérale de Lausanne)
    Bachelor's degree, Mechanical Engineering
    2014 - 2016

Community

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