Associate Market Manager

• Feb 2023 - Present

Market Executive | Southern Europe

• Sep 2021 - Mar 2023

Customer Service Executive

• Mar 2019 - Oct 2021

• Being the first point of contact for customers via email, phone, social media, and live chat using Zendesk• Managing open customer cases and communicating internally with the customer service team and other departments to ensure the best results possible are achieved.• Developing and analysing reports within Zendesk to create insights and improve internal workflows• Updating and creating macros for the various types of queries the team receives• Using internal systems, logging issues, and looking after GDPR requests• Other ad hoc duties: Developing and designing workflows, training/shadowing of new team members, drawing up a weekly email with a summary of the news and issues of previous week, queries queue management Show less

Front Desk Receptionist

• Oct 2018 - Mar 2019

• Greeting guests and ensuring they had a pleasant stay from check-in to check out • Handling guest's concerns and complaints in an understanding and hospitable manner in multiple languages. • Giving suggestions of places to visit and making bookings for restaurants / attractions • Taking reservations for both the hotel and restaurant • Greeting guests and ensuring they had a pleasant stay from check-in to check out • Handling guest's concerns and complaints in an understanding and hospitable manner in multiple languages. • Giving suggestions of places to visit and making bookings for restaurants / attractions • Taking reservations for both the hotel and restaurant

ESL Teacher

• May 2016 - Sep 2018

• Preparing and delivering lessons for young and adult learners. • Participating in monthly professional development workshops. • Liaising with teaching assistants. • Working with front-office sales team to test and place students in classes. • Preparing and delivering lessons for young and adult learners. • Participating in monthly professional development workshops. • Liaising with teaching assistants. • Working with front-office sales team to test and place students in classes.

Barista

• Jul 2014 - Dec 2015

Customer service, operating the till, barista Customer service, operating the till, barista

Receptionist

• Apr 2012 - Dec 2014

• Greeting guests and showing them around • Handling guest's concerns and complaints in an understanding and hospitable manner • Taking bookings and updating the hostel's rates and availability • Managing payments • Selling and booking tours; • Customer service in person and over the phone in multiple languages. • Greeting guests and showing them around • Handling guest's concerns and complaints in an understanding and hospitable manner • Taking bookings and updating the hostel's rates and availability • Managing payments • Selling and booking tours; • Customer service in person and over the phone in multiple languages.

Media Display Supervisor

• Jan 2011 - Dec 2011

• Managing the online presence of the agency’s clients • Negotiating and buying media space. • Developing annual media plans. • Monitoring the success of each campaign and making adjustments to ensure the best results were achieved • Creating and presenting media reports to the agency's clients • Managing the online presence of the agency’s clients • Negotiating and buying media space. • Developing annual media plans. • Monitoring the success of each campaign and making adjustments to ensure the best results were achieved • Creating and presenting media reports to the agency's clients

Media Assistent

• Aug 2009 - Jan 2011

• Planning, negotiating and buying advertising spaces in online and offline media. • Planning, negotiating and buying advertising spaces in online and offline media.