Experience

Caf

• Brazil
• IT Services and IT Consulting
• 200 - 300 Employee

• Pre Sales Manager - Mid Market & Enterprise

  • Feb 2023 - Present

  - Responsável pela prospecção no Brasil (Inbound, Outbound e Enterprise); - Report para VP de Vendas. - Responsável pela prospecção no Brasil (Inbound, Outbound e Enterprise); - Report para VP de Vendas.



DocPlanner

• Poland
• Technology, Information and Internet
• 700 & Above Employee

• Pre Sales Leader - Enterprise

  • Mar 2021 - Jan 2023

  I'm responsible for Inbound and Outbound prospection at TuoTempo Business Unity for our Enterprise Segment; - Management of Pre Sales Reps in Brazil; - Structuring of Outbound channel, which corresponds to 77% of new opportunities delivered to Sales team; - Define, manage and keep up with pre sales kpis through follow-up of collaborators and data analysis; - Development of incentive programs and the Pre Sales Comissioning system; - Continuous improvment and update of prospection workflows, looking up to best market practices; - Implantation of Sales Engagement Tools (Exact Sales) and Commercial Intelligence (Intexfy); - Leading hiring and onboarding processes for the Pre Sales Reps and also to provide continuous traing for the team (Pre Sales Enablement); - Development of Pre Sales Playbooks; - Alignment of activities with Sales, CS, Marketing and Partnership areas; Reporting directly to TuoTempo Brazil's Head, our 6 Pre Sales Reps made 2022 our best year, achieving: - YoY SAL growth of 89% (2021-2022); - 86,3% of convertion (SAL > SQL); - 88,7% of Sales Funnel came from a Pre Sales Rep; - 77% of Sales Oportunities delivered through Outbound channel Show less



Conexa

• Brazil
• Software Development
• 1 - 100 Employee

• Head of Customer Experience

  • Jun 2020 - Mar 2021

  In charge of customer service and onboarding. Responsable for redesign and supervising the new user onboarding process. I worked as a "hub" between implementation, commercial, customer service and product teams, analyzing and demanding process improvments for our internal and external customers, reporting directly to the CEO. My work also involveed writing technical articles for our knowledge basis and to automatize process (chatbot, customer journey and CRM flows). Leading a 4 consultants team, we achieved good results, including: - CSAT 9,7/10; - First response and Resolution Time 80% faster than in 2019); - Last NPS Score: 60. Show less



Conexa

• Brazil
• Software Development
• 1 - 100 Employee

• • Jun 2019 - Aug 2019

  - To define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them;- To build, maintain and leverage strong relationships with business decision makers and users within each account to influence adoption;- To engage customers in the use of the software;- To optimize attendance procedures;- Work oriented to customer success.

• • Feb 2019 - Aug 2019

  - To meet or exceed Sales Development Representative (SDR) sourced Sales Accepted Opportunity (SAO) volume targets;- To Manage project and inquiry documentation in the CRM Tool (Pipedrive);- To work with the sales team to identify net-new opportunities and nurture existing opportunities within target accounts;- To work in collaboration with field and corporate marketing to drive attendance at marketing events;- To attend field marketing events to engage with participants identify opportunities, and to schedule meetings;- Act as a mentor for new SDR hires in helping them navigate their key accounts - I developed a "Conexa's SDR Guide" for the next colleagues who would work at this position;- To work in collaboration with Online Marketing to develop targeted marketing tactics against your assigned target accounts;- Work oriented to optimize business process. Show less

• • Jan 2019 - Aug 2019

  - Handling end-user calls and web queries via tools, phone and email;- To write articles to Conexa's knowledge base (wiki);- Delegation of problems which cannot be resolved on first level to thecompetent Level 2 teams;- Keep the user informed, own and follow-up ongoing cases;- Maintaining and improving customer satisfaction level.



Fisk Centro de Ensino - Feira de Santana

• Brazil
• Primary and Secondary Education
• 1 - 100 Employee

• • Jun 2018 - Oct 2018

  - Management assistant - related to a routine of a language school;- Commercial related tasks - outbound and inbound.

• • Nov 2017 - May 2018

• • Jun 2017 - Nov 2017