Estate Manager

• Jan 2021 - Present

Founder/Director

• Feb 2020 - Present

Private Concierge & Estate Management

• Sep 2017 - Jan 2021

• Maintain the utmost level of service and lead by example • Arrange and supervise household repairs, maintenance and small renovation • Contract drivers, gardeners, florists, dry cleaning companies, audio visual companies, art professionals and any other trades necessary to fulfill requests • Make travel arrangements, itineraries, restaurants reservations and cultural activities • Assist with event planning and catering services • Maintain car fleet • Provide personal errands for residents • Assist with invoices and billing • Organize and hold a weekly meeting with Building Operations Manager and Property Manager to coordinate actions and follow up on ongoing projects • Oversee the Security personnel and report any issues to the Property Management Company • Deliver constant examination of the residential building and suites for any deficiencies or possible improvements and liaise with the appropriate personnel • Produce various reports on the daily operations of the residences • Create new programs and procedures to better control the common issues and manage the resolution efficiently • Assist in training new Concierge employees Show less

Assistant Chef Concierge

• Aug 2015 - Sep 2017

• Point of contact for special VIP groups during their stay • Involved in the hiring process for the Concierge and Bell staff department • Developed a Manager on duty training program • Collecting and providing comprehensive information for the guests and colleagues • Updating and creating lists of restaurants, services and other, attractions • Coordinating guest’s requests in an efficient and timely manner • Foreseeing and identifying guest’s needs in order to make their experience flawless • Taking special care of high-profile guests during their stay • Coordinating and guiding the Bellman team in order to offer the utmost efficient and professional service • Manager on Duty responsibilities • Evaluating guest complaints and take proper actions to resolve it • Training the new Bellman and new Concierge to exceed hotel standards • Also in charge of scheduling, payroll, disciplinary actions, filing, purchasing and billing follow up Show less

Concierge

• Apr 2014 - Aug 2015

• Collecting and providing comprehensive information for the guests and colleagues• Updating and creating lists of restaurants, services and other, attractions• Coordinating guest’s requests in an efficient and timely manner • Foreseeing and identifying guest’s needs in order to make their experience flawless• Taking special care of high-profile guests during their stay• Coordinating and guiding the Bellman team in order to offer the utmost efficient and professional service• Manager on Duty responsibilities• Evaluating guest complaints and take proper actions to resolve it• Training the new Bellman and new Concierge to exceed hotel standards• Also in charge of scheduling, payroll, disciplinary actions, filing, purchasing and billing follow up Show less

Bellperson / Concierge

• Aug 2012 - Apr 2014

Acting Concierge • Promoted to acting concierge after 9 months of employment• Collecting and providing comprehensive information for the guest and the colleagues• Updating and creating lists of restaurants, services, attractions and more• Coordinating guest’s requests in an efficient and timely manner • Foreseeing and identifying guest’s needs in order to make their experience flawless• Taking care of high-profile guests during their stay• Coordinating and guiding the Bellman team in order to offer the most efficient and professional service• Manager on Duty responsibilitiesBellperson • Maintaining high-standard in terms of guest services by accomplishing tasks that creates an above and beyond experience to the guest Show less

Bellperson

• Apr 2012 - Aug 2012

• Managed cars/guest’s arrivals in coordination with the Valet • Greeted and assisted the guests by taking care of luggage upon arrival or departure • Provided assistance to other employees and departments to contribute to the best overall performance of the department and hotel • Responded to guest needs by promptly delivering or helping with every issues • Provided touristic and hotel information to guests • Managed cars/guest’s arrivals in coordination with the Valet • Greeted and assisted the guests by taking care of luggage upon arrival or departure • Provided assistance to other employees and departments to contribute to the best overall performance of the department and hotel • Responded to guest needs by promptly delivering or helping with every issues • Provided touristic and hotel information to guests

Internship

• Mar 2012 - May 2012

• Prepared job descriptions and helped organize an open day • Participated in the refreshment of the Green Department • Created a document with all the information needed to implement an efficient Green waste management program, amortized over a year that could save up to 2400$ annually • Created a Green Brochure to explain our certifications and steps in our ecological programs • Prepared job descriptions and helped organize an open day • Participated in the refreshment of the Green Department • Created a document with all the information needed to implement an efficient Green waste management program, amortized over a year that could save up to 2400$ annually • Created a Green Brochure to explain our certifications and steps in our ecological programs

Front Desk Agent

• 2010 - 2012

• Attended Clefs D’Or Meetings, trade shows and speed discovery • Gathered information and created the hotel Concierge book • Participated to raise the hotel from 16th to 12th in Quebec City on TripAdvisor • Other usual tasks as a Front Desk Agent • Attended Clefs D’Or Meetings, trade shows and speed discovery • Gathered information and created the hotel Concierge book • Participated to raise the hotel from 16th to 12th in Quebec City on TripAdvisor • Other usual tasks as a Front Desk Agent