Information Security Manager

• May 2023 - Present

Information Security Analyst

• Aug 2022 - May 2023

• Conducts incident detection, response, containment, eradication and recovery across IT systems, including identifying and handling suspicious files, static and interactive malware analysis, developing response processes monitoring events, summarizing, and reporting findings.• Recommend and work with IT teams to implement / install security measures and operate software to protect systems and information infrastructure, including firewalls and data encryption programs.• Provide analysis and investigation of security related data from a wide range of security devices and customer environments• Check server and firewall logs, network traffic, establishing and updating virus scans, and troubleshooting. • Assists in the management of security technology processes and solutions, which include endpoint protection, vulnerability management, content filtering, and intrusion detection systems.• Produce technical and non-technical security documentation which will enhance internal and external business functions.• Collaborates with managers/directors on the security and privacy risk assessment process to address security compliance and risk mitigation.• Develop and train the organization on IT security best practices.• Identifies and correct potential company compliance gaps and/or areas of risk to ensure full compliance with security regulations.• Ticket system with EDR/SIEM to view alerts.• Log and record all identified/reported security incidents and appropriately classify/prioritize based on defined procedures.• Identify gaps and recommend improvements to enterprise technology environment across all platforms, with a goal to enhance the overall security posture of the customer.• Experience with risk assessments: ISO 27001 and CIS framework. • Experience with writing InfoSec policies. Show less

System Administrator Assistant

• Oct 2020 - Oct 2022

>> Facilitated in installing/configuring Jamf on all iMacs in the Department of Mathematics >> Deployed server to maintain faculty and post-grads login functionality to be used at public computers >> Ensured server backups and transferred information to a newly set up server >> Provided end-user technical support for staff members/researchers and other end-users >> Troubleshot, developed, and implemented technical solutions on macOS for Department of Mathematics users >> Installed code42 and maintain back up drives on all Harvard math users Show less

Information Technology Help Desk

• Jun 2020 - Sep 2020

>> Assisted users remotely with software, hardware and connectivity issues. >> Formulated FAQ page for our most common tickets to reduce ticket count >> Utilized ticketing system (Zoho) to answer users’ IT related concerns >> Harnessed “unifi” to keep track of network experience >> Improvised hardware repair to suit compatibility for nursing stations >> Installed access points in apartments, set up 8x8 phone systems and built and repaired computers for customers >> Projects include FAQ page creation, created documentations for FAQ page, building multiple PC’s and improvising equipment to build devices suited for work position responsibilities. Show less

IT Project Coordinator Intern

• Jun 2018 - Aug 2018

>> Worked in multiple roles in the Information Security department as a paid, summer intern >> Organized penetration testing results and remediated vulnerabilities through ServiceFirst >> Helped create First American "Live" website to help establish the Vulnerability Remediation Management (VRM) Team >> Tested as an end user on a new ServiceFirst website upgrade >> Mobilized team emails and assisted in remediating non-human bot accounts >> Assigned waiver expirations for several vulnerabilities >> Scheduled remediation of vulnerabilities and corrected target remediation dates to match waiver expirations >> Updated weekly vulnerabilities rescan results into ServiceFirst >> Worked on SEP (Symantec Endpoint Protection on Linux) analyzing data and maintenance >> Hands-on experience with Robotics Process Automation (RPA). (Automation Anywhere, created bots to assist First American tasks in performing repetitive processes that require no human judgement (IE: using a bot for login credentials of an application) >> Eliminated unauthorized user's possibility of accessing and manipulating private data health by bots >> Managed Security of access needed to safeguard the RPA = preventing hacker attacks Show less

Intern

• Jul 2017 - Sep 2017

Provided clerical and facilities support as an intern during the summer of 2017. Provided clerical and facilities support as an intern during the summer of 2017.