Office Manager

• Jun 2021 - Present

Project Manager

• Jun 2021 - Nov 2021

Helping brands solve design and communications problems with clarity and impact. We discover and communicate the story beneath the surface. Helping brands solve design and communications problems with clarity and impact. We discover and communicate the story beneath the surface.

Operations Manager

• Mar 2016 - Sep 2019

Second 2 None Delivery specializes in high-end furniture delivery and storage. In collaboration with the company's owner and lead staff, I spearheaded the development of the company's new storage division, while enhancing the delivery processes. Operations/Marketing Manager Role: - Industry research and competitive insight development - Transitioned to a fully cloud based back office operation - Marketing communications development - Warehouse manager and training specialist - Streamlined scheduling and accounts receivable practices - Established and enforced company standards and procedures - Customer service and retention - Lead acquisition specialist - Internal/external brand management - Complete website creative and development - HR management (basic) Show less

Office Manager

• Aug 2015 - Sep 2019

Drips & Drains is a Vancouver based company specializing in commercial and residential plumbing, drainage and heating. Full-time Office/Marketing Manager role: - Systems integration (increase efficiencies, eliminate redundancies) - Complete communications creation and management (traditional and online) - Lead acquisition specialist - Internal/external brand management - HR management (standard) - Day-to-day operational management Drips & Drains is a Vancouver based company specializing in commercial and residential plumbing, drainage and heating. Full-time Office/Marketing Manager role: - Systems integration (increase efficiencies, eliminate redundancies) - Complete communications creation and management (traditional and online) - Lead acquisition specialist - Internal/external brand management - HR management (standard) - Day-to-day operational management

Sales Merchandiser

• Apr 2011 - Feb 2014

Day-to-day duties included: - Relationship building and management - Developing creative ways to increase volume and share in territories - Working with a team to achieve individual and group targets My Role allowed me to: - Maximize sales opportunities within a defined account base - Increase points of distribution for targeted Brands within our extensive portfolio - Leverage tools and knowledge to become a customer preferred supplier - Drive orders from existing and prospective customers through a relationship-based approach - Demonstrate product attributes and services to existing/potential customers to deliver a portfolio of Brands, to meet the needs of the customer and generate new business Show less

Sales Assistant

• Nov 2009 - Feb 2011

My role as sales assistant and brand ambassador was to be all and do all I could to exceed each guests expectation and create the ultimate customer experience. By being empowered to make decisions I was able to rectify issues on the spot and provide guests with a solution, ultimately creating a winning situation for both parties. My role as sales assistant and brand ambassador was to be all and do all I could to exceed each guests expectation and create the ultimate customer experience. By being empowered to make decisions I was able to rectify issues on the spot and provide guests with a solution, ultimately creating a winning situation for both parties.

Marketing & Event Assistant Intern

• Mar 2010 - Jun 2010

My experience at Burnaby Hospital Foundation was extremely rewarding. Interning in the philanthropic arm of Burnaby Hospital, I assisted in two events that ran within 1.5 weeks of each other. The first event was a charity run/walk and the second was a golf tournament. Both events were on such a large scale and required a lot of planning, hours and manpower. The Run/Walk required that I execute as many advertisement pieces to as many Burnaby retail/recreational divisions as possible. I developed a database and mailing system to send out posters and leaflets/registration forms to past runners and corporate distributors. Registration was extremely comprehensive and of course, followed suit into the event making it the ultimate challenge of the day. Food prep, donations and prizes were needed for both events, requiring unlimited donation requests and follow up calls. Fortunately, many lower mainland providers came through and donated incredible items. All in all my experience included (but was not limited to): advertising assistance, warm calling, database development and upkeep, meeting minute taking, event decoration, order taking etc. Show less

Sales Assistant

• May 2008 - Aug 2008

Working in the building industry is fascinating and rewarding. Ledingham McAllister is a "Vancouver-based real estate developer building quality homes in superior locations, and providing customers with long-term investment value." My role was to support the sales team in preparing, finalizing and executing building developments around the lower mainland. My tasks varied between project organization, database development and upkeep and releasing keys to new homeowners. I learned a lot about the legal aspects of running a home building business and witnessed the cheer joy, worries and anticipation of many first-time homebuyers. Show less

Executive Assistant

• Feb 2003 - May 2007