Experience

The Aje Collective

• Australia
• Retail Apparel and Fashion
• 200 - 300 Employee

• Senior Stylist

  • Oct 2021 - Present



Camargue Boutique

• Operations and marketing intern

  • Jun 2022 - Aug 2022



Salvos Stores

• Australia
• Retail
• 300 - 400 Employee

• Casual Supervisor, Secondary Recruiter and 2IC

  • Aug 2020 - Oct 2021

  Administrative and retail management duties including:- Stock orders, stocktake, banking, cash handling, team management software including Workday and Better Impact, recruitment interviews and selection, volunteer rostering - Fire warden and first aid officer, conducting WHS inspections, meetings, and inductions Implementation and enforcement of organisational policies and Covid-safe plan- In depth understanding of POS systems, Eftpos, and troubleshooting- De-escalation and security tactics and managing team safety- Liaising with organisational partners (e.g. TURSA, CCO, local council, QPS, corporate donors) - Store caretaker, covering 3 weeks of annual leaveE-commerce management for Salvos Stores online sales hub (Moorooka and Berrinba):- Valuing, listing, inventory, and shipping of items- Pre, during, and post purchase customer care - Communication of product significance, benefits, and value propositionManaging customer interactions, expectations, and experiences:- Establishing rapport and building connection with repeat customers- Cultivating loyalty and reliance on team members to provide valued recommendations- Recalling customer product preferences, personal details and style to provide relevant adLeading volunteer and paid staff teem to exceed goals and KPIs:- Increasing volunteer recruitment and retention as secondary recruiter- Incentivising team members, nurturing culture of collaboration/joint-ownership over successes - Task delegation to paid and voluntary team, performance management and feedback in line with metrics, quality control, and OSL management and analysis- Achieved 1/14 stores in the region for total sales growth 2021 EOFY (Moorooka)



Rosies - Friends on the Street

• Australia
• Civic and Social Organizations
• 1 - 100 Employee

• Volunteer Administrative Assistant

  • Jun 2020 - Sep 2020

  Reception and administration duties including:• Answering calls and providing spontaneous information and product specification recall• Receiving donations, demonstrating careful cash and card handling• Managing key relationships with clients, donors, and organisation partners• Assisting with event space hire and co-ordination• Meticulously updating volunteer paperwork and database, maintaining personal information privacy• Data analysis across Excel and Microsoft Power BI• Developing and implementing internal communications collateral



Bakers Delight

• Australia
• Retail
• 700 & Above Employee

• Retail Sales Assistant

  • Aug 2017 - Jan 2020

  * Customer service, including friendly but professional and purposeful exchanges with customers* Recall and communication of extensive product knowledge delivered appropriately for customers and adapting based on varying requests and circumstances* Cleaning adherent to WHS and Food Safety standards* Preparation, packaging, and merchandising of products * Customer service, including friendly but professional and purposeful exchanges with customers* Recall and communication of extensive product knowledge delivered appropriately for customers and adapting based on varying requests and circumstances* Cleaning adherent to WHS and Food Safety standards* Preparation, packaging, and merchandising of products