Alexandra Lund
Reservations Manager at ATLIFIC HOTELS-FORTMCMURRAY HOTEL GROUP- Claim this Profile
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English Native or bilingual proficiency
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French Limited working proficiency
Topline Score
Bio
Sheana Aronyk
I have had the pleasure of working with Alexandra Lund with Atlific Hotels for the past 5 years as the Fort McMurray Hotel Groups Reservations Manager. Alex has assisted the Regional Sales team in so many aspects outside her role that she herself became a sales leader. Her ability to Multitask and to take charge of customer matters has always solidified my confidence in her capabilities as a Reservations Manager. Her personal connections with not only her follow team but her praise from Clients has always been a wonderful trait to have in someone in her role. I know I can speak for the entire team in saying our jobs could not, would not, have been as seamless had it not have been for Alexandra Lund. Alex, in the past couple of years has found more of a passion in Revenue Management and with great coaching from her peers she has an incredible grasp of the concept and of the needs of her General Manager and what she needs to do to succeed. Alex you are an asset to Atlific Hotels, the Fort McMurray Hotel Group and your Sales team who attribute our successes to an amazing team!
LinkedIn User
Alexandra is very detailed oriented and you can count on her to get the job done.As a Reservations Manager, she is great as Customer Relationship Management
Sheana Aronyk
I have had the pleasure of working with Alexandra Lund with Atlific Hotels for the past 5 years as the Fort McMurray Hotel Groups Reservations Manager. Alex has assisted the Regional Sales team in so many aspects outside her role that she herself became a sales leader. Her ability to Multitask and to take charge of customer matters has always solidified my confidence in her capabilities as a Reservations Manager. Her personal connections with not only her follow team but her praise from Clients has always been a wonderful trait to have in someone in her role. I know I can speak for the entire team in saying our jobs could not, would not, have been as seamless had it not have been for Alexandra Lund. Alex, in the past couple of years has found more of a passion in Revenue Management and with great coaching from her peers she has an incredible grasp of the concept and of the needs of her General Manager and what she needs to do to succeed. Alex you are an asset to Atlific Hotels, the Fort McMurray Hotel Group and your Sales team who attribute our successes to an amazing team!
LinkedIn User
Alexandra is very detailed oriented and you can count on her to get the job done.As a Reservations Manager, she is great as Customer Relationship Management
Sheana Aronyk
I have had the pleasure of working with Alexandra Lund with Atlific Hotels for the past 5 years as the Fort McMurray Hotel Groups Reservations Manager. Alex has assisted the Regional Sales team in so many aspects outside her role that she herself became a sales leader. Her ability to Multitask and to take charge of customer matters has always solidified my confidence in her capabilities as a Reservations Manager. Her personal connections with not only her follow team but her praise from Clients has always been a wonderful trait to have in someone in her role. I know I can speak for the entire team in saying our jobs could not, would not, have been as seamless had it not have been for Alexandra Lund. Alex, in the past couple of years has found more of a passion in Revenue Management and with great coaching from her peers she has an incredible grasp of the concept and of the needs of her General Manager and what she needs to do to succeed. Alex you are an asset to Atlific Hotels, the Fort McMurray Hotel Group and your Sales team who attribute our successes to an amazing team!
LinkedIn User
Alexandra is very detailed oriented and you can count on her to get the job done.As a Reservations Manager, she is great as Customer Relationship Management
Sheana Aronyk
I have had the pleasure of working with Alexandra Lund with Atlific Hotels for the past 5 years as the Fort McMurray Hotel Groups Reservations Manager. Alex has assisted the Regional Sales team in so many aspects outside her role that she herself became a sales leader. Her ability to Multitask and to take charge of customer matters has always solidified my confidence in her capabilities as a Reservations Manager. Her personal connections with not only her follow team but her praise from Clients has always been a wonderful trait to have in someone in her role. I know I can speak for the entire team in saying our jobs could not, would not, have been as seamless had it not have been for Alexandra Lund. Alex, in the past couple of years has found more of a passion in Revenue Management and with great coaching from her peers she has an incredible grasp of the concept and of the needs of her General Manager and what she needs to do to succeed. Alex you are an asset to Atlific Hotels, the Fort McMurray Hotel Group and your Sales team who attribute our successes to an amazing team!
LinkedIn User
Alexandra is very detailed oriented and you can count on her to get the job done.As a Reservations Manager, she is great as Customer Relationship Management
Credentials
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Guest Feedback
RevinateJan, 2022- Oct, 2024 -
Certified Hospitality Revenue Manager
American Hotel & Lodging AssociationAug, 2017- Oct, 2024
Experience
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Fort McMurray Hotel Group
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Canada
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Hospitality
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1 - 100 Employee
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Reservations Manager
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Apr 2012 - Present
- Manage processes and audits for rate loading and GDS viewership for 7 properties - Assist Area Revenue Manager with audits and revenue analysis - Track and monitor corporate production for Sales Team on an ongoing basis, especially for quarterly review meetings - Assist Director of Sales and Area Sales Coordinator with RFP process - Conduct presentations and training as required for Guest Services Agents and Front Office Managers - Monitor and Analyze reservations data (transient and group, different channels, promotions and packages) - Cover any vacation time of the Area Revenue Manager and run the weekly Revenue Meetings as assigned - Prepare competitive set updates for the Area Revenue Manager - As required, respond to guest reviews on a variety of online platforms (Revinate, TripAdvisor, Expedia, etc) - Familiar with Opera, OXI Interface, iHotelier, Hotelligence, IDEAS G3, Lanyon and Radisson Hotel Group branded software Show less
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Fort McMurray Hotel Group
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Canada
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Hospitality
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1 - 100 Employee
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Front Office Supervisor
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Sep 2010 - Jul 2011
- Interview and hire new employees- Supervise Guest Services Agents (5 people) - Provide on-call support to staff- Manage training of new and current staff- Ensure that procedures regarding check-in and check-out are followed- Liaise with housekeeping to ensure that guest requests are dealt with in a timely manner- Provide a higher-level of complaint management
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Guest Service Agent
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Jun 2009 - Sep 2010
- Register arriving guests and assign rooms - Take, cancel and change room reservations - Process wake-up calls - Investigate and resolve complaints and claims - Process guests‘ departures, calculate charges and receive payments - Balance cash and complete balance sheets, cash reports and related forms
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The Good Samaritan Society
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Canada
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Hospitals and Health Care
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300 - 400 Employee
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Equipment Coordinator
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2008 - 2009
- Investigate, identify, and resolve problems with personal emergency response systems. - Manage inventory levels and test equipment. - Build relationships with company personnel in the office and in other locations. - Investigate, identify, and resolve problems with personal emergency response systems. - Manage inventory levels and test equipment. - Build relationships with company personnel in the office and in other locations.
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Education
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2021 - 2026
Athabasca University
Bachelor of Applied Science - BASc, Applied Mathematics and Computer Science -
Wilfrid Laurier University
Bachelor of Arts (BA), Classics and Classical Languages, Literatures, and Linguistics
Community
