Experience

FundApps

• United Kingdom
• Software Development
• 100 - 200 Employee

• Client Services Lead, EMEA & APAC

  • Jun 2022 - Present

  FundApps is a RegTech firm helping some of the world’s largest asset managers, hedge funds and investment banks harness the power of community and technology to automate regulatory compliance. Today, our service helps make compliance simple for over one hundred financial institutions and monitors US$14 trillion daily in assets on behalf of our clients, which represents 12% of global assets and includes 5 of the world's top 10 largest hedge funds. As the Client Services Lead for EMEA & interim Lead for APAC, I oversee a growing team of Client Success and Client Experience Managers whose responsibilities include: - Implementation - Post Implementation Client Success management - Day-to-day support queries Other responsibilities: Team management, leadership & coaching Strategy and growth Operational efficiency and optimisation, including prioritisation and automation strategy Client analysis, segmentation and allocation Cross team collaboration to enhance our products and service Acting as an escalation point Supporting account management and sales in business growth and revenue retention If you're interested to learn more about how we can help make compliance simple for you, then please get in touch. Show less