Administrative Assistant

• Mar 2022 - Present

Assistant General Manager

• Nov 2021 - Mar 2022

Running the daily operation of the park, highlighting safety and Guest service. Developing training programs and schedules for all new hires. Collaborating with external vendors and Guests to organize private events. Holding staff accountable to their personal development plans and training schedules, leading coaching sessions and 1:1’s for all staff. Overseeing ordering, scheduling and budgets for the park. Communicating with guests on various review platforms and social media. Running the daily operation of the park, highlighting safety and Guest service. Developing training programs and schedules for all new hires. Collaborating with external vendors and Guests to organize private events. Holding staff accountable to their personal development plans and training schedules, leading coaching sessions and 1:1’s for all staff. Overseeing ordering, scheduling and budgets for the park. Communicating with guests on various review platforms and social media.

Activities Manager

• Feb 2021 - Aug 2021

Working to my own schedule and setting personal goals, whilst being conscious of the larger team my work impacted. My biggest achievement in this role was the dementia care training and learning how to tailor activities to suit each resident's needs. Worked individually in the role but it was important to coordinate my schedule with the residential care team and with visiting medical professionals. Worked closely with private vendors/entertainers to create a weekly schedule of events for the home. Motivation and encouragement were hugely important in this role, as was individualized service.

Reception Supervisor

• Aug 2020 - Oct 2020

Supervised the reception host team to ensure the operation ran smoothly and my team were delivering exceptional Guest service, organized Guest reservations and correspondence. Focused on building relationships with new and existing clients for event organizing and future bookings. Scheduled the front of house team to meet business needs. Supervised the reception host team to ensure the operation ran smoothly and my team were delivering exceptional Guest service, organized Guest reservations and correspondence. Focused on building relationships with new and existing clients for event organizing and future bookings. Scheduled the front of house team to meet business needs.

Assistant Manager

• Sep 2019 - Jul 2020

Provided bespoke service to Guests on an appointment only basis. Coordinated with Guests and staff to run the appointment calendar, also liaised with suppliers to guarantee customer orders ran to schedule. Accountable for the running of the shop floor and synchronizing with the office to ensure all stock, customer orders and alterations were managed correctly. Implemented a new POS and inventory system business wide, orchestrated all necessary staff training. Inspired staff to reach sales targets and worked with management team to set budgets and sales plans. Key holder for both buildings of the business and accountable for end of day banking.

Guest Experience Manager

• Jun 2018 - Jun 2019

Oversaw a team of 100 in a multi unit retail/entertainment environment. Partnered with brands such as LVMH and Twinings Tea for events and trainings. My biggest achievement in this role was the creation and operation of a daily special event involving multiple departments and external participants, this event is still successfully running today. Ensured the smooth running of all areas and the delivery of exceptional Guest Service from my team. Communicated with multiple departments each day such as, Warehouses, Ordering and Delivery, Guest Services, Operations, Custodial, and the 34 resort hotels on property. Setting and achieving budgets and sales plans for myself and my team. Developing my team through trainings and coaching. Problem solving, thinking on my feet and adaptability were a hugely important part of my time in this role.

Merchandise Hostess (Fairy Godmother in Training)

• Apr 2016 - Jan 2018

Oversaw the daily operation and consistency of the Boutique and ten staff members. Ran daily and weekly schedules for the team along with the Guest appointments calendar. Cultivated and perfected new skills in hair, make up and character portrayal while providing exceptional Guest service. Head trainer in the Boutique, writing weekly training programs for new starters, leading development sessions and supervising the work of the training team. Building and maintaining relationships with returning Guests. Flexible within the role and worked in the ships many different merchandise locations when needed. Assisted with the opening of Tiffany & Co’s first location on board a Disney Cruise Ship, coordinating with their shoreside regional management team to organize events and train the new team. Working on the ship greatly improved my organization, teamwork and leadership skills as we were encouraged to use our initiative to problem-solve.

Cultural Representative

• Sep 2014 - Aug 2015

Representing British culture while providing exceptional Guest experiences for hundreds of Guests per day. Successfully completed numerous training courses, including Merchantainment, Four Keys Basics and Global Responsible Vendor Program. Promoted internally to Floor Stock position, responsible for stock replenishment and inventory and the daily banking deposit. Consistently met individual sales targets and as part of a team. Worked closely with outside partners to schedule, promote and run ‘Tea Tour’ events daily.

Hostess du Proprete

• Apr 2013 - Oct 2013

Working independently and organizing my own daily schedule, Primarily responsible for being visible to Guests throughout the park to provide information and answer any questions they may have. Communicated with Guests and peers in both French and English after attending a French language course in Paris before beginning my contract. Promoted internally and trained to run attractions. Flexible to work both roles and to develop excellent teamwork skills within a culturally diverse team. Working independently and organizing my own daily schedule, Primarily responsible for being visible to Guests throughout the park to provide information and answer any questions they may have. Communicated with Guests and peers in both French and English after attending a French language course in Paris before beginning my contract. Promoted internally and trained to run attractions. Flexible to work both roles and to develop excellent teamwork skills within a culturally diverse team.