Alexandra Damian
Customer Success Manager - Enterprise Clients at Vizibl- Claim this Profile
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English Full professional proficiency
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French Limited working proficiency
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German Limited working proficiency
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Spanish Professional working proficiency
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Romanian Native or bilingual proficiency
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Mandarin Elementary proficiency
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Italian Elementary proficiency
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Luxembourgish Elementary proficiency
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English Full professional proficiency
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French Professional working proficiency
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German Limited working proficiency
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Spanish Limited working proficiency
Topline Score
Bio
Marija Maletic
I had a pleasure working with Alexandra while she was a Customer Success Manager in Talkwalker. It was wonderful to work with Alexandra: she is highly professional, extremely patient in stressful situations and her great communication and listening skills allow her to easily build relationships with internal and external stakeholders. Above everything, Alexandra is a team player and she very often stepped in and helped out the team, which was greatly appreciated by her colleagues. Alexandra would be a great asset to any company in the future: she brings lot of knowledge and expertise and can definitely impact the company's growth.
Nora S.
It is with great pleasure that I write this recommendation for Alexandra. Having worked with her in 3 different countries for almost 2 years in various group projects. Alexandra shared constantly her creative and visionary approach, she has proven to be an invaluable team member in any given situation and being a point of reference for her colleagues. A truly
Marija Maletic
I had a pleasure working with Alexandra while she was a Customer Success Manager in Talkwalker. It was wonderful to work with Alexandra: she is highly professional, extremely patient in stressful situations and her great communication and listening skills allow her to easily build relationships with internal and external stakeholders. Above everything, Alexandra is a team player and she very often stepped in and helped out the team, which was greatly appreciated by her colleagues. Alexandra would be a great asset to any company in the future: she brings lot of knowledge and expertise and can definitely impact the company's growth.
Nora S.
It is with great pleasure that I write this recommendation for Alexandra. Having worked with her in 3 different countries for almost 2 years in various group projects. Alexandra shared constantly her creative and visionary approach, she has proven to be an invaluable team member in any given situation and being a point of reference for her colleagues. A truly
Marija Maletic
I had a pleasure working with Alexandra while she was a Customer Success Manager in Talkwalker. It was wonderful to work with Alexandra: she is highly professional, extremely patient in stressful situations and her great communication and listening skills allow her to easily build relationships with internal and external stakeholders. Above everything, Alexandra is a team player and she very often stepped in and helped out the team, which was greatly appreciated by her colleagues. Alexandra would be a great asset to any company in the future: she brings lot of knowledge and expertise and can definitely impact the company's growth.
Nora S.
It is with great pleasure that I write this recommendation for Alexandra. Having worked with her in 3 different countries for almost 2 years in various group projects. Alexandra shared constantly her creative and visionary approach, she has proven to be an invaluable team member in any given situation and being a point of reference for her colleagues. A truly
Marija Maletic
I had a pleasure working with Alexandra while she was a Customer Success Manager in Talkwalker. It was wonderful to work with Alexandra: she is highly professional, extremely patient in stressful situations and her great communication and listening skills allow her to easily build relationships with internal and external stakeholders. Above everything, Alexandra is a team player and she very often stepped in and helped out the team, which was greatly appreciated by her colleagues. Alexandra would be a great asset to any company in the future: she brings lot of knowledge and expertise and can definitely impact the company's growth.
Nora S.
It is with great pleasure that I write this recommendation for Alexandra. Having worked with her in 3 different countries for almost 2 years in various group projects. Alexandra shared constantly her creative and visionary approach, she has proven to be an invaluable team member in any given situation and being a point of reference for her colleagues. A truly
Credentials
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Building an Integrated Online Marketing Plan
LinkedInJan, 2017- Nov, 2024 -
Growth Hacking Fundamentals
LinkedInDec, 2016- Nov, 2024 -
Lead Generation Fundamentals
LinkedInDec, 2016- Nov, 2024 -
Leading a Marketing Team
LinkedInDec, 2016- Nov, 2024 -
Adobe Experience Manager for Marketers
LinkedInNov, 2016- Nov, 2024 -
SEO Fundamentals
LinkedInNov, 2016- Nov, 2024 -
Social CRM Fundamentals
LinkedInNov, 2016- Nov, 2024 -
Online Marketing Fundamentals
LinkedInOct, 2016- Nov, 2024 -
IBM Universities Business Challenge UK
UBC United KingdomDec, 2012- Nov, 2024 -
Financial Analysis: Analyzing the Top Line with Excel
Lynda.comDec, 2016- Nov, 2024 -
Digital Marketing: Customer Engagement, Social Media Planning and Analytics
Columbia Business School
Experience
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Vizibl
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United Kingdom
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Software Development
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1 - 100 Employee
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Customer Success Manager - Enterprise Clients
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Feb 2020 - Present
As an Enterprise Customer Success Manager at Vizibl, I play a central role in guiding our enterprise clients, empowering them to become forward-thinking Innovation Brokers. My expertise is rooted in leveraging Vizibl's advanced Supplier Collaboration & Innovation and Sustainability solutions, ensuring clients derive unparalleled value. Here's a snapshot of my responsibilities and contributions: - Strategic Partnering: I serve as a trusted advisor, consistently navigating our enterprise clients through the intricacies of the SaaS landscape, ensuring they extract maximum ROI from the Vizibl platform. - Implementation to Regular Operations: A significant aspect of my role involves the seamless transition of clients from the implementation phase to their routine operations, underlined by meticulous success planning. My aim is always to align the platform's capabilities with the clients' overarching business goals. - Relationship Management: My day-to-day interactions with clients are geared towards fostering enduring relationships, bolstering product adoption, and enhancing awareness of the array of resources Vizibl offers. - Performance Reviews: On a quarterly schedule, I orchestrate Executive Business Reviews, crafting a platform where clients can delve into their progress, celebrate milestones, and strategise on forthcoming success targets. - Process Development: My footprint at Vizibl extends beyond client interactions. Drawing from my extensive know-how in Customer Journey Planning, Service Offerings, and Programme Assessments, I've been instrumental in sculpting our Customer Success Approach and refining integral processes. Through these endeavours, I continually drive value, ensure client satisfaction, and contribute to Vizibl's reputation as a leader in its domain. Show less
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Talkwalker
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Luxembourg
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Software Development
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300 - 400 Employee
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Customer Success Manager, UK & ROW
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Jul 2019 - Feb 2020
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Account Executive - UK and Nordic Markets
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May 2017 - Jul 2019
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Lazada
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Singapore
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Technology, Information and Internet
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700 & Above Employee
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Digital Project Manager-Fashion department
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Aug 2015 - Sep 2016
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Social Cloud
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China
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Public Relations and Communications Services
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1 - 100 Employee
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Marketing & PR assistant
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Mar 2015 - Jul 2015
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Derval Paris
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Shanghai City, China
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Brand Manager
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May 2014 - Jul 2014
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European Court of Auditors
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Luxembourg
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Government Administration
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700 & Above Employee
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Performance Audit Trainee
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Jun 2012 - Sep 2012
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Education
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2013 - 2014
IFA Paris
Master of Business Administration (M.B.A.), Luxury Brand Management -
2014 - 2014
Polimoda
Master of Business Administration (M.B.A.), Luxury Brand Management -
2017 - 2017
Columbia Business School
Executive Degree, Digital Marketing: Customer Engagement, Social Media Planning and Analytics -
2012 - 2013
Nottingham Business School, Nottingham Trent University
Bachelor of International Business Administration (B.I.B.A.), Marketing/Marketing Management, General -
2010 - 2012
IPAG
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
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