Program Coordinator

• May 2023 - Present

Partner President

• Aug 2022 - Present

• Member of IDCN Steering Committee while managing IDCN strategy, marketing and operations. • Establish and maintain strategic partnerships with global corporations (Amazon, EIB, Ferrero, PwC, Vodafone, etc.) • Schedule, monitor and control projects applying technical, theoretical and managerial skills to satisfy project requirements while building positive professional relationships with corporate and team members.• Spokesperson for the network at Organization, Community and Corporate Member events Show less

Team Manager

• Dec 2021 - Jul 2022

• Responsible for resourcing, recruiting, and developing new joiners.

Consultant

• Mar 2017 - Jan 2021

Utilized knowledge, skills and a talent for orchestrating spaces where customers, markets and partnerships can be brought together to create opportunities for growth. ACCOUNT MANAGER CONSULTANT • Successfully used go-to-market strategy to align business goals and match US-based customers’ requirements. • Researched and understood the clients’ industry, and developed a core understanding of enterprise’ business needs and challenges by using a consultative sales approach. • Leveraged expertise in relationship building and influencing to mentor team in building strategic partnerships. • Led teams to actively engage accounts to drive goods/services consumption and up-sell and cross-sell based on strategic plans and needs. PRODUCT MANAGER CONSULTANT • Partnered with Marketing and other cross functional teams in upstream identification of exploitable opportunities, solution definition, solution development and go-to-market planning to ensure unmet areas of customer needs are met and differentiated solutions are developed. • Partnered with Sales Managers and Business Development Managers in downstream identification of launch strategy, planning, and execution to ensure proper customer awareness and alignment of solutions and need. • Defined and develop marketing assets, programs, and campaigns to create product awareness to drive demand generation, opportunity acceleration and brand value. DIGITAL MANAGER CONSULTANT • Managed digital marketing campaign and increased social media presence for a political candidate maintaining a steady weekly average growth rate. • Increased sales within the first quarter by 15% when implemented technical sales team training program aligned to corporate strategy. Show less

Brand and Marketing Ambassador

• Aug 2016 - Feb 2017

Drove sales and competitive advantage by unlocking new insights through successfully executing consumer research, analyzing channel trends, current market conditions and competitor information • Increased the Houston region sales by 22% percent in the first six months by improving brand image and positioning the company against key competitors. • Established loyal relationships between customers and brand with a clear understanding of market requirements, habits and trends. Drove sales and competitive advantage by unlocking new insights through successfully executing consumer research, analyzing channel trends, current market conditions and competitor information • Increased the Houston region sales by 22% percent in the first six months by improving brand image and positioning the company against key competitors. • Established loyal relationships between customers and brand with a clear understanding of market requirements, habits and trends.

Business Development Manager

• Jan 2010 - Jul 2016

Recruited to leverage leadership, planning, technical expertise, and motivational skills in guiding a startup company’s development and growth in North America; managed risk and drove performance with continuous improvement. • Managed and executed Patzul expansion project on time and within budget opening two new markets - the United States and Canada by executing market research and competitive analysis. • Led and closed business-to-business contracts with established firms and small businesses surpassing global sales objectives and customer satisfaction metrics in the region by ~ 19% over the next five consecutive years. • Demonstrated breadth and depth of knowledge in aligning Patzul capabilities to clients’ business and priorities, and positioning relative to competitors. • Planned, designed and developed the Patzul.com Website. Show less

Digital Marketing & Social Media Specialist (Part Time)

• Apr 2012 - Jan 2015

• Boosted inbound traffic in the first six months by acquiring and engaging customer base via e-mail marketing and digital metric analysis. Thereafter, growth consistently increased by an average 8% a month. • Implemented a successful social media marketing strategy that expanded growth & visibility on Facebook, Instagram. • Constantly increasing website ROI by running A/B split testing and optimizing website conversion rate per user. • Boosted inbound traffic in the first six months by acquiring and engaging customer base via e-mail marketing and digital metric analysis. Thereafter, growth consistently increased by an average 8% a month. • Implemented a successful social media marketing strategy that expanded growth & visibility on Facebook, Instagram. • Constantly increasing website ROI by running A/B split testing and optimizing website conversion rate per user.

Latin America Sales and Training Manager

• Jun 2009 - Oct 2009

Promoted to focus on finding solutions by identifying unique and incremental revenue streams by resolving inefficient and ineffective processes and analyzing each Latin American market. Outcomes:• Designed and launched a bilingual (English-Spanish) sales and customer service training program for over 200 employees in the Latin American region.• Supported business-to-business partnerships with innovative marketing ideas adapted to specific local market needs of 52 Latin American offices.• Provided solutions to correct existing weaknesses and improve tactics to overcome potential threats. Show less

Sales and Special Function Supervisor

• Mar 2008 - Jun 2009

Promoted to improve levels of productivity, sales and customer service in domestic & international sales, Web support and rate (pricing) functions while fostering a competitive work environment. Outcomes:• Increased international sales by 27% by completing a Sales vs. Productivity opportunity cost study.• Decreased call center average cost-per-call handled by 5% by continuously improving productivity, efficiency, and customer care services in the International Sales Department.• Acted as a liaison between management and functional teams to ensure company goals were obtained and employee satisfaction maintained.• Enhanced staff productivity from 62% to 78% by delivering the ticket refund workflow project within the constraints of schedule, features/functionality, and resources.• Reviewed lessons learned to improve services and information provided to internal and external customers.• Supported engineering teams with website enhancements opportunities based on application revisions and customer experience. • Promoted a competitive team environment (brick and mortar and remote employees) to deliver higher levels of efficiency, productivity, accountability, accuracy, and sales.• Provided key performance indicator (KPIs) reports using Microsoft Office package: Word, Excel, PowerPoint, and Access to upper management on progress against plans Show less

International Team Leader

• Feb 2006 - Mar 2008

Promoted to direct team and ensure that high-quality products and operational performance objectives were consistently met while maintaining a strong customer service focused culture. Outcomes:• Ensured staff exceeded productivity requirements, quality standards and on-time operational performance.• Managed safe and secure handling of passengers, jet-way bridge and aircraft activities, and ensured smooth delivery of daily pre-plan activities and associated staffing needs. • Maintained client loyalty while considering profitability when resolving customer issues and meeting their needs.• Managed vendor services (including customer requirements, aircraft safety, appearance, etc.) to ensure compliance to federal regulations. High standards were delivered on time and in adherence Company policy.• Coached, trained and demonstrated leadership to create a positive and enjoyable work environment and promote excellence in service.• Constantly monitored operations to identify new opportunities for continuous improvement. Show less

Sales Ticket Office Supervisor

• Jan 2004 - Jan 2006

First assignment upon joining Continental Airlines was to implement tactics to raise the COPA Joint Venture’s product positioning and revenues while providing regular updates with an analysis of current market conditions. Outcomes:• Tripled Copa Airlines Miami Office revenue over one year by developing a customer database and applying market segmentation techniques. • Created new sales strategies and incentive programs for employees, which resulted in office sales ranking from being # 20 (out of 23 international offices) to # 4 in 2004, and # 3 in 2005.• Developed new marketing campaigns for Copa Airlines new routes / frequencies and promoted product to increase revenue, market share, and yield.• Reported analytics, market analysis, and identified tactics to exploit opportunities for improvement.• Served as a trusted partner to upper management, consulting on matters ranging from supply chain and materials sourcing to implementation of project management plans and strategy.• Assisted with station accounting, recruitment, customer relations, and budgetary compliance activities.• Acted as a liaison with other company stakeholders including reservations; airport services; sales, revenue accounting; pricing; alliances, loyalty programs; marketing, and technology to represent the Office’s interests. Show less

Reservations and Sales Lead Agent

• Apr 2001 - Aug 2003

Post-graduation placement. Acted as Office Supervisor during periods of her absence, e.g. vacations, conferences, and external meetings, etc. • Consistently produced the highest weekly departmental sales results exceeding all performance milestones. • Performed administrative duties including maintaining office files, international sales reports, daily and monthly statistics, and other internal controls - accurate cash/credit card transactions, refunds, accountability for all ticket stock documents, customer documentation, and group contracts. • Provided accurate reporting and documentation of any discrepancies or irregularities to management. • Exceeded expectations of the Corporate Accounts oversight by learning and prioritizing their specific needs. Show less