Project Officer (Visual Communications and Graphic Design)

• Oct 2020 - Present

Sales Coordinator

• Oct 2019 - Apr 2020

• Distributed targeted marketing content via Salesforce marketing cloud, LinkedIn, and email • Coordinated events, covering logistics, venue arrangements, collateral, and communications • Entered and updated client contact information into Salesforce • Distributed targeted marketing content via Salesforce marketing cloud, LinkedIn, and email • Coordinated events, covering logistics, venue arrangements, collateral, and communications • Entered and updated client contact information into Salesforce

Workshop Coordinator

• Aug 2018 - Jun 2019

• Registers participants in our public workshops• Builds relationships with clients across multiple sectors• Responds to incoming email and phone inquires• Sends mass emails to networks of colleagues promoting upcoming workshops• Graphic design and promotional tasks• Enters client data into Salesforce • Orients international/interstate clients to San Francisco

Logistics Coordinator

• Jan 2016 - Aug 2018

• Logistics support for Facilitation Services and Consulting Services engagements• Hosting clients and visitors when they come to our office• Logistics support and event coordination for 3 and 5 day training workshops• Active participant and assistant during Group Facilitation Skills workshops• Day-to-day office upkeep• Travel arrangements, production tasks, office errands, and office clerical support• Office inventory• Chart-writer during meetings and chart preparation for meetings and workshops• Manage and organize chart library, physical and digital • Graphic design and promotional tasks• Prepared learning and promotional materials for workshops and other events• Project management for long-term clients• Travel arrangements and assistance for consultants• Collaborate with contract and principal facilitators

Event Staff

• May 2015 - Feb 2016

• Provided guests with an opportunity for immersion in the TechShop community • Led groups through team building events, such as sumo-bot battles • Assisted with event set up, clean up, and organization • Provided guests with an opportunity for immersion in the TechShop community • Led groups through team building events, such as sumo-bot battles • Assisted with event set up, clean up, and organization

Customer Support Representative at Square

• Jul 2015 - Dec 2015

• Solved customer inquiries and hardware issues via phone and email • Identified, documents, and follow ups with engineers on product bugs and features • Advocated for customers by identifying trends in issues and suggesting product and policy improvements • Solved customer inquiries and hardware issues via phone and email • Identified, documents, and follow ups with engineers on product bugs and features • Advocated for customers by identifying trends in issues and suggesting product and policy improvements

Temporary Receptionist

• Feb 2015 - Jul 2015

• Greeted guests to the office and answered and referred phone inquiries • Scheduled the design team lead’s calendar and organized team meetings • Maintained, ordered, and organized office stock and company promotional products • Prepared and stocked conference rooms and ensured office spaces were organized • Greeted guests to the office and answered and referred phone inquiries • Scheduled the design team lead’s calendar and organized team meetings • Maintained, ordered, and organized office stock and company promotional products • Prepared and stocked conference rooms and ensured office spaces were organized

Senior Administration Coordinator

• Aug 2014 - Dec 2014

• Provided administrative support for the office team and trainers• Created and maintained participant files, databases, and participant record system• Maintained and ordered office stock and maintained kitchen• Prepared and submitted government rebate documentation• First point of contact for the company both in person and on the telephone• Preparation of course marketing materials, including event invitations and flyers

Junior Administrator

• Jun 2013 - Aug 2014

• Created and maintained participant files, databases, and participant record system• Maintained and ordered office stock and maintained kitchen• First point of contact for the company both in person and on the telephone