Alexandra Alves
Translator at TIPS, Lda.- Claim this Profile
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Português Native or bilingual proficiency
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Inglês Native or bilingual proficiency
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Francês Professional working proficiency
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Espanhol Elementary proficiency
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Korean Elementary proficiency
Topline Score
Bio
Sara Martins
Alexandra is incredibly committed and ethical. Her greatest quality I'd say is how soft spoken and cordial she is while communicating with clients and with teammates. Alexandra's communication skills are those of a team leader without a doubt. Besides being always available to help improve any process she is also very critical of her own work and a perfeccionist. Working with her by myside has taught me things I will take with me along my professional path.
Anna Hipsz-Ferreira
Alexandra joined our team in FF, and instantly showed unique determination and high work ethic. I was impressed with her immediate commitment to any case she handled, along with great soft skills, which are so important when managing Customer expectations. She is extremely professional and has impeccable English skills. She always cares deeply about doing her very best. This makes her a significant asset in any team. Above all, she is a tremendous colleague to have!
Sara Martins
Alexandra is incredibly committed and ethical. Her greatest quality I'd say is how soft spoken and cordial she is while communicating with clients and with teammates. Alexandra's communication skills are those of a team leader without a doubt. Besides being always available to help improve any process she is also very critical of her own work and a perfeccionist. Working with her by myside has taught me things I will take with me along my professional path.
Anna Hipsz-Ferreira
Alexandra joined our team in FF, and instantly showed unique determination and high work ethic. I was impressed with her immediate commitment to any case she handled, along with great soft skills, which are so important when managing Customer expectations. She is extremely professional and has impeccable English skills. She always cares deeply about doing her very best. This makes her a significant asset in any team. Above all, she is a tremendous colleague to have!
Sara Martins
Alexandra is incredibly committed and ethical. Her greatest quality I'd say is how soft spoken and cordial she is while communicating with clients and with teammates. Alexandra's communication skills are those of a team leader without a doubt. Besides being always available to help improve any process she is also very critical of her own work and a perfeccionist. Working with her by myside has taught me things I will take with me along my professional path.
Anna Hipsz-Ferreira
Alexandra joined our team in FF, and instantly showed unique determination and high work ethic. I was impressed with her immediate commitment to any case she handled, along with great soft skills, which are so important when managing Customer expectations. She is extremely professional and has impeccable English skills. She always cares deeply about doing her very best. This makes her a significant asset in any team. Above all, she is a tremendous colleague to have!
Sara Martins
Alexandra is incredibly committed and ethical. Her greatest quality I'd say is how soft spoken and cordial she is while communicating with clients and with teammates. Alexandra's communication skills are those of a team leader without a doubt. Besides being always available to help improve any process she is also very critical of her own work and a perfeccionist. Working with her by myside has taught me things I will take with me along my professional path.
Anna Hipsz-Ferreira
Alexandra joined our team in FF, and instantly showed unique determination and high work ethic. I was impressed with her immediate commitment to any case she handled, along with great soft skills, which are so important when managing Customer expectations. She is extremely professional and has impeccable English skills. She always cares deeply about doing her very best. This makes her a significant asset in any team. Above all, she is a tremendous colleague to have!
Credentials
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Curso de Coreano - Língua e Cultura 1
FLUP - Faculdade de Letras da Universidade do PortoFeb, 2023- Oct, 2024 -
EFSET English Certificate (C2 PROFICIENT)
EF Standard English Test (EF SET)Jan, 2021- Oct, 2024
Experience
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TIPS, Lda.
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Portugal
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Translation and Localization
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1 - 100 Employee
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Translator
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May 2023 - Jul 2023
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Upwork
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United States
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IT Services and IT Consulting
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300 - 400 Employee
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Freelance Translator
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Jan 2019 - Jan 2023
English, French and Portuguese translator/copywriter/proof-reader and data-provider at Upwork. English, French and Portuguese translator/copywriter/proof-reader and data-provider at Upwork.
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Farfetch
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United Kingdom
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Software Development
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700 & Above Employee
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Social Media Customer Advisor
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Mar 2020 - Nov 2020
This role allowed me to work with a multicultural team of talented, social media savvy advisors from multiple offices worldwide. I handled Twitter, Facebook and Instagram queries from a multitude of different markets.
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Customer Service Advisor
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May 2019 - Nov 2020
- Assisting customers over phone (inbound and outbound), and email form, addressing queries concerning luxury items, pre-order, post order, delivery, refunds and returns, among others; - Handling general social media queries, direct-messaging, mentions, comments and other posts to ensure a quick redirection of customers to our Customer Service team; - Working with relevant departments while handling partner, shipment and operation inquiries; - Being the first point of contact, both for… Show more - Assisting customers over phone (inbound and outbound), and email form, addressing queries concerning luxury items, pre-order, post order, delivery, refunds and returns, among others; - Handling general social media queries, direct-messaging, mentions, comments and other posts to ensure a quick redirection of customers to our Customer Service team; - Working with relevant departments while handling partner, shipment and operation inquiries; - Being the first point of contact, both for inbound and outbound communication; - Effectively multi-tasking between incoming inquiries and ongoing cases; - Providing Customer Excellency regardless of circumstances; - Working with a worldwide Customer-centered team to achieve global goals and ratings as a whole.
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Administrative Assistant/Customer Service
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Jul 2017 - Sep 2017
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O Boticário
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Health, Wellness & Fitness
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100 - 200 Employee
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Store Keeper
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Jul 2016 - Sep 2016
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MORGAN DE TOI (MEDIA) LTD.
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United Kingdom
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Hospitals and Health Care
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1 - 100 Employee
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Store Keeper
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Jun 2015 - Jul 2015
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Calzedonia Group
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Internet Publishing
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1 - 100 Employee
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Store Keeper
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Aug 2014 - Sep 2014
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Education
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2021 - 2023
Universidade do Porto
Master's degree, Translation and Language Services -
2013 - 2018
University of Algarve
Bachelor's Degree, Languages and Communication -
2010 - 2014
University of Algarve
Marine Biology -
2007 - 2010
Escola Secundária de Albufeira
12º Ano Ciências e Tecnologias, Ciências e Tecnologias
Community
