Experience

CarePort, powered by WellSky®

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Operations Data Analyst

  • Feb 2022 - Present



TreviPay

• United States
• Financial Services
• 700 & Above Employee

• Technical Writer

  • Jan 2020 - Feb 2022



Cerner Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Associate Consultant

  • Jan 2019 - Dec 2019

  Consult with clients on core service line workflows, including current state and future state, and work with client to map out stop-start-continue processes to determine how the system will be designed and tested. Identify gaps and resolve outstanding design questions, and plan and facilitate client meetings and key events to ensure decisions are made, project progress milestones are met, and client goals are achieved. Coach client on data collection and system design requirements and analyze to determine optimal solution build and implementation. Test and perform client-specific configuration in client environments in accordance with client requirements. Identify, resolve and report solution status, risks, and issues to client and project leadership. Provide on-site conversion troubleshooting support and issue resolution, identify inefficiencies and areas with opportunities for improvement with KPIs, and propose changes to client. Cultivate client relationships to achieve business objectives.

• Solution Analyst

  • May 2017 - Jan 2019

  Responsible for service request investigation and resolution for internal and external clients of Cerner, a supplier of health information technology solutions, services, and hardware. Responded to high volume of incoming service calls to identify customer issues, troubleshoot software problems, and offer solutions. Escalate issues to Tier 2 team as needed. Documented all client interactions and resolutions. Developed educational materials for clients and team members to define user needs and solution-specific testing.• Chosen to design, edit, and produce knowledge-base articles for team wiki page and series of how-to videos that improved staff training and increased efficiency of client support functions.• Regularly chosen for Ping Award for receiving superior performance ratings from customers.