Experience

Ease

• United States
• Software Development
• 100 - 200 Employee

• Customer Support Lead

  • Sep 2018 - Present

  Assist/Support Tier 1 agents with higher level troubleshooting Work with Tier 1 agents on development and education through 1:1, coaching sessions, and day to day activities Resolve Escalations Effectively manage Tier 1 employees' breaks and lunches Call Monitor Tier 1 employees for Quality Assurance Complete nightly reporting Create training programs through Work ramp Facilitate training classes Assist Insurance Brokers and Company HR Clients with the utilization of our Benefits Enrollment System over the phone and through Salesforce ticketing system Troubleshoot and identify technical issues Relay technical issues to engineering through Jira Hold dedicated support sessions for brokers through Scheduled Once and Zoom



Showgirl Supplies

• Las Vegas Metropolitan Area

• Shop Associate *Seasonal/On Call Spring/Summer Position* Shop Closed

  • Mar 2017 - Oct 2019

  Responsibilities Open and Close Store Compose/Fill Daily Orders Cleaning Duties Personal Shopping Customer Service Utilize POS System to Ring Items Responsibilities Open and Close Store Compose/Fill Daily Orders Cleaning Duties Personal Shopping Customer Service Utilize POS System to Ring Items



VR Adventures

• Las Vegas, Nevada, United States

• Assistant Operations Manager

  • Jul 2016 - Sep 2018

  Responsibilities Opening and Closing the Store Cash Handling Team Member Management Connecting with Customers Delivering Stellar Customer Service Educating Customers About VR Daily Cleaning Procedures Conduct Manager on Duty Hours Onboarding of New Employees Training of New Employees Creation of Training and SOP Materials Responsibilities Opening and Closing the Store Cash Handling Team Member Management Connecting with Customers Delivering Stellar Customer Service Educating Customers About VR Daily Cleaning Procedures Conduct Manager on Duty Hours Onboarding of New Employees Training of New Employees Creation of Training and SOP Materials



Real Water

• Food and Beverage Services
• 1 - 100 Employee

• Assistant to VP of Sales and Distribution

  • May 2015 - May 2016

  Responsibilities Process Orders Customer Service Create Invoices and Sales Orders in Quick Books Support to Sales Team Organize and File Paperwork Arrange Travel Authorize Timesheets Responsibilities Process Orders Customer Service Create Invoices and Sales Orders in Quick Books Support to Sales Team Organize and File Paperwork Arrange Travel Authorize Timesheets



Torrid

• United States
• Retail
• 700 & Above Employee

• PT Assistant Manager

  • Sep 2014 - Dec 2014

  Responsibilities Opening and Closing the store Connecting with Customers Delivering Stellar Customer Service Educating Customers About Products Daily Cleaning Procedures Conduct Manager on Duty Hours Meeting Hourly Goals Bookkeeping Visual Merchandising Credit Card Signup Responsibilities Opening and Closing the store Connecting with Customers Delivering Stellar Customer Service Educating Customers About Products Daily Cleaning Procedures Conduct Manager on Duty Hours Meeting Hourly Goals Bookkeeping Visual Merchandising Credit Card Signup



Intellicare Direct

• Las Vegas, Nevada, United States

• Member Care Representative

  • Mar 2014 - Sep 2014

  Responsibilities Answer Phones Assist Customers Over the Phone with Various Issues Effectively Cancel Accounts Issue Refunds Utilize Verbal Communication Skills to Negotiate Refund Amounts Responsibilities Answer Phones Assist Customers Over the Phone with Various Issues Effectively Cancel Accounts Issue Refunds Utilize Verbal Communication Skills to Negotiate Refund Amounts



The Body Shop

• United Kingdom
• Retail
• 700 & Above Employee

• Assistant Manager

  • Oct 2013 - Feb 2014

  Responsibilities Opening and Closing the store Connecting with Customers Delivering great customer service Educating customers about products Daily Cleaning Procedures Conduct Manager on Duty Hours Meeting Hourly Goals Bookkeeping Visual Merchandising Responsibilities Opening and Closing the store Connecting with Customers Delivering great customer service Educating customers about products Daily Cleaning Procedures Conduct Manager on Duty Hours Meeting Hourly Goals Bookkeeping Visual Merchandising



Whole Foods Market

• United States
• Retail
• 700 & Above Employee

• Team Educator

  • May 2011 - Dec 2013

  Responsibilities Customer Service Train all New Employees on Store Procedures and Policies. Train staff to Deliver Outstanding Customer Service. Promoted to Team Educator after 9 months in the Cashier Position. Address Customer Inquiries and Resolved Complaints. Serve as Liaison Between Customers, Store Personnel and Various Store Departments. Maintain Both the Roles of Educator and Cashier. Cash Handling Upselling to Customers Collecting Donations When Program Drives Arise