Alexandra Serdyukova

Food & Beverage Manager/Acting F&B Director at Hotel Baltschug Kempinski Moscow
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Contact Information
us****@****om
(386) 825-5501
Location
Moscow, Russian Federation, RU
Languages
  • English Professional working proficiency
  • Russian Native or bilingual proficiency
  • French Limited working proficiency
  • Croatian Elementary proficiency

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Experience

    • Russian Federation
    • Hospitality
    • 1 - 100 Employee
    • Food & Beverage Manager/Acting F&B Director
      • Mar 2016 - Present

      Responsibilities: Managing all food and beverage outlets. Controlling the service standards. Controlling the MPC. Managing the F&B manual. Working with the budget. Managing the office and all the F&B outlets, controlling the cost centers, preparing the forecast for all the F&B,ordering all the supplies, controlling all the outlets for service, helping with the problem solving solutions in all the F&B outlets, helping organize and run different types of events, translate and proof read all the menus and documents, creating tenders for F&B, help creating promotion ideas for all the F&B outlets, writing all the reports, working and running all the documentation in the office, working with MPC, MC and RMC, creating and calculating the budget for the next year for all the F&B outlets.

    • F&B Administrative Assistant & Coordinator
      • Mar 2015 - Feb 2016

      Responsibilities: Managing the office, ordering all the supplies, communicating with all the department in the hotel, being a personal assistant to an assistant F&B director (managing the calendar, emails and calls), controlling all the outlets for service, helping with the problem solving solutions in all the F&B outlets, helping organize and run different types of events, translate and proof read all the menus and documents, creating tenders for F&B, help creating promotion ideas for all the F&B outlets, writing all the reports, working and running all the documentation in the office, doing all kind of budgets and five year plan for all the F&B outlets.

    • United States
    • Individual and Family Services
    • Executive Administrator
      • Mar 2014 - Feb 2015

      Responsibilities: Managing all the data base as well as all the incoming work orders, managing the office, managing the cost of the work which was done, doing schedules, managing all incoming mails and emails, managing communications with all the clients, problem solving, upgrading and improving company reputation, marketing, rebranding, managing account payable and receivable, managing the office from home.

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Administrative Assistant in Property Owners Association (POA ) Office
      • Apr 2013 - Mar 2014

    • Managment Training In F&B operations
      • Oct 2012 - Mar 2013

    • United Kingdom
    • Hospitality
    • Bartender and server
      • Feb 2012 - Jul 2012

      Responsibilities: Selling, up selling, customer service (different nationalities), working knowledge of different wines, acquiring communication abilities, obtaining useful problem solving techniques, team working skills, marketing skill in rebranding the bar, organizational skills in different types of events, creating and organizing different promotion strategies.

    • United States
    • Food and Beverage Manufacturing
    • Sales Trainee
      • Feb 2011 - Jul 2011

      Responsibilities: Selling, up selling, customer service (different nationalities), working knowledge of world famous brand of watches, acquiring communication abilities, obtaining useful problem solving techniques, team working skills (with the different nationalities).

    • Montenegro
    • Hospitality
    • 1 - 100 Employee
    • Sales & Marketing & Guest Relations
      • Jan 2010 - Jul 2010

      Responsibilities: Marketing Office (promote hotel on different web-sites, analyzing potential clients(there needs, wants and demands) analyzing hotel potential competitors and doing competitors analyzes, ), PR Office (design of booklets an flyers), Guest Relation (communication with costumers, reservation and planning of events and banquets, organization of touristic tours and working with representatives from different companies, answering the emails of the clients, working with VIP clients), translator ( for the General Manager and for the clients of the hotel), development of language skills, communication and team-player abilities.

    • Service and kitchen trainee
      • Feb 2009 - Jun 2009

      Responsibilities: Customer services, serving banquets, food preparation, food design, development of French language skills, worked successfully under pressure.

Education

  • Swiss Hotel Management School
    Bachelor of Arts (B.A.), Hospitality and Events Management
    2008 - 2012
  • Gordenstoun School
    A-Levels, GCISE, High School Education
    2005 - 2008
  • Beau Soleil Collage Alpin International
    High School, IGCISE
    2004 - 2005
  • La Garenne
    High School, Middle School Diploma
    2003 - 2004

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