Program Manager

• Oct 2022 - Present

Program Manager

• Nov 2021 - Oct 2022

Head Of Implementation

• Nov 2019 - Jan 2021

Learn Amp makes work life work better on the most engaging and intuitive Employee Experience platform out there. + Project manage customer adoption & implementation of Employee Experience (LMS/LXP) platform including technical development, training and objective setting for launch and long-term value + Develop & establish best practice for Implementation & Customer support for fast paced & lean SAAS organisation Learn Amp makes work life work better on the most engaging and intuitive Employee Experience platform out there. + Project manage customer adoption & implementation of Employee Experience (LMS/LXP) platform including technical development, training and objective setting for launch and long-term value + Develop & establish best practice for Implementation & Customer support for fast paced & lean SAAS organisation

Senior Client Services Project Manager

• Sep 2016 - Nov 2019

Mind Gym transforms performance by changing the way people think, feel and behave at work and in life. By helping them to flourish, the businesses where they work will flourish too. We combine the most recent behavioural psychology with the latest consumer marketing techniques to help companies solve their people challenges. We focus on manager development, employee engagement, diversity & inclusion, reorganisation and change, and performance management. + Develop and deliver innovative and custom L&D solutions for wide client base including Southwest Airlines, ConEdison and the Gap. + Coordinate both client project teams and internal Mind Gym creative and sales teams to enable effective programme deployment + Line management of associates in portfolio team Show less

School Director - Boston Executive Institute

• Aug 2014 - Aug 2016

EF is the world's largest private education company with over 40,000 staff and offices in more than 50 countries. Corporate Solutions is EF's B2B branch and helps global organisations operate more effectively across borders by providing effective and engaging English language learning programmes. At EF Boston's Executive Language Institute, we run tailored Business English courses for high level corporate clients who need to quickly improve their English language skills. + High level of administrative ability to manage day to day & long term logistics of running the school while also implementing new processes & strategy+ Excellent people skills to work effectively with both our international client base of senior executives, geographically dispersed sales offices and manage on-site team of 10-15 teachers+ Strong attention to detail for capacity forecasting & cost control as well as ACCET accreditation compliance+ Commitment to maintaining exceptionally high levels of customer satisfaction & academic excellence+ Competence with the US Government's SEVIS portal to issue student F1 visa documents+ Good sense of humour & a calm exterior with ability to keep calm & take control in changing or high pressure situationsI also project managed moving the school from a downtown Boston location back to EF HQ in Cambridge a few months after taking the reins as director. Apart from one broken table leg, it all went smoothly. Show less

Central Operations - EF Corporate Solutions

• Oct 2013 - Aug 2014

While continuing to be the main point person for EF's partnership with the Saudi Electronic University, I assumed a more central function to be one of the two main liaisons between our product development teams and regional operations teams around the globe. + Operations & staff training for newly formed Inside Sales Team+ Coordinated large scale data clean up and Salesforce upgrade across EF's globally dispersed sales offices+ Took the lead on the training programmes for new EF staff during their orientations in the London head office Show less

Client Success Manager - EF Corporate Solutions

• Jan 2011 - Oct 2013

A client facing role in which I was responsible for designing, implementing and then ensuring the success of online English language learning programmes for large international companies, liaising mainly with their HR & L&D departments. + Main point of contact for the client as well as the liaison between internal business & production teams+ Directly managed the post-sale cycle of high-value accounts valued at over $300K per year including day-to-day operations of complex training programs in large public and private companies with thousands of users+ Organised & facilitated regular project review meetings including ROI analysis with major stakeholders to assess the programme's effectiveness+ Good level of IT knowledge & ability to troubleshoot & train others on the platform requiredClients included BDO, Unilever, Xerox, NLB (National Bank of Slovenia) & ABinBev.In September 2012, EF partnered with the Saudi Electronic University (SEU), the first online university in the Kingdom of Saudi Arabia and I became the chief operational contact for this project. Through SEU & its partners, I oversaw the courses for over 20,000 Saudi students & traveled to Saudi regularly to help overcome logistical, technical & cultural challenges. The SEU project generated the highest revenue of any single client during our 2012/23 fiscal year. Show less

Customer Service Team Manager

• Sep 2007 - Dec 2010

Manager of Customer Service/Agent Sales Team (March 2010–Dec 2010) +Responsible for day to day running of 12 person team of customer service people while maintaining control over my own Eastern European region. Maternity cover position which I was offered to take on full time. ILS Agent Sales for Russia, CIS & Eastern Europe (Sept 2007-Dec 2010) +Entry level position working with KIC’s Customer Service/Agent Sales team to support our agency clients in Russia and the CIS region by liaising with KIC’s UK and US schools to enrol students, prepare visa documents and keep our agency clients happy +Promoted to Chief Sales Advisor for the region after 1 year and also became the UK Border Agency’s Point Based System Key Contact which involved adapting company policy to meet the new standards while communicating all procedural changes quickly and delivering relevant training to keep KIC compliant and ensure acceptance onto the Highly Trusted Sponsor Register in 2010. Show less

Business English Teacher

• Aug 2006 - Jun 2007

A full timetable at a small private school provided me with an excellent introduction to in-house Business English training. My workplaces included the Estonian Foreign Ministry, If Eesti Kindlustus, the National Archives and the National Board of Statistics. As there was no set syllabus, I had to organise the curriculum myself based on the clients' needs for their industry and job roles. A full timetable at a small private school provided me with an excellent introduction to in-house Business English training. My workplaces included the Estonian Foreign Ministry, If Eesti Kindlustus, the National Archives and the National Board of Statistics. As there was no set syllabus, I had to organise the curriculum myself based on the clients' needs for their industry and job roles.