Experience

Morphe

• United States
• Personal Care Product Manufacturing
• 200 - 300 Employee

• Traveling Operations Executive

  • May 2022 - Present

  Created and led the team, monitored project progress, set deadlines, solved issues that arose, managed money, ensured customer satisfaction, and evaluated project performance, including the performance of my team members Optimized the presentation of products and services to better highlight their features and benefits; with the purpose to attract, engage, and motivate the customer towards making a purchase Responsible for managing the daily business operations, including overseeing all aspects of production, planning, purchasing, inventory, shipping, receiving and process development and improvement Analyzed and improved organizational processes, and worked to improve quality, productivity, and efficiency Worked with store management to determine values, mission, and plan for short and long-term goals Facilitated the closing of multiple locations; contacting vendors, shipping inventory, project managing, provided onsite support and direction to teams Assisted in recruiting and hiring for open positions Show less



European Wax Center

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Operations Trainer

  • Jul 2021 - May 2022

  Implemented workflow procedures based on direction from the company's Owner. Supervised employees during day-to-day tasks, provided customer support , especially in escalated situations and managed the overall workflow of the workplace Assisted in hiring process and training new employees Implemented workflow procedures based on direction from the company's Owner. Supervised employees during day-to-day tasks, provided customer support , especially in escalated situations and managed the overall workflow of the workplace Assisted in hiring process and training new employees



MassageLuXe

• United States
• Wellness and Fitness Services
• 100 - 200 Employee

• District Manager

  • Feb 2020 - Jul 2021

  Led operations across multiple stores. Hired new management and staff to help improve team capabilities and daily functions at locations. Fostered a positive environment and atmosphere to ensure customer satisfaction and employee retention/satisfaction. Formulated fruitful business development strategies to ensure long term success Led a team of store managers towards effective collaboration and attainment of goals Maintained and increased standards of customer service Controlled recruitment, training, and development of staff Recruited, trained, and disciplined store managers Ensured operational efficiency in each store Ensured that marketing efforts were consistent across each store Set sales goals, sales estimates and revenue projections Responsible for stores under their supervision adhere to company and industry regulations Ensured that all stores met safety and cleanliness standards Managed a regional budget and ensured that each store operates within the budget Monitored each store's P&L reports Managed full recruitment cycle to keep locations fully staffed Show less



Experiment

• United States
• Advertising Services
• 1 - 100 Employee

• Executive Assistant

  • Nov 2018 - Feb 2020

  Maintained files and updated records, made travel arrangements, provided customer service, conducted research, assisted with project management and handled correspondence Oversaw over 50+ employee files, schedules, and work locations Provide high-level administrative support Primary responsibilities include scheduling meetings, making travel arrangements, composing routine letters and memoranda, preparing databases to track information and assisting with expense reimbursement, billing and accounts receivable Set employee schedules and delegated employee onsite locations Assisted with special projects and toured job sites Acted as a liaison and provided support to VP, CEO, Promoted a positive image of the company by greeting and receiving visitors to the CEO's office, responding to inquiries from diverse publics (e.g., current employees, future employees, business owners, legislators, vendors, the media, and public and private officials) Coordinated the flow of incoming communications and outgoing communications by receiving, routing, and/or responding to incoming communications and determining the appropriate office, department, or agency for outgoing communications Show less



MAC Cosmetics

• Personal Care Product Manufacturing
• 700 & Above Employee

• Manager

  • Apr 2013 - Nov 2018

  Developed store strategies to raise customers' pool, expand store traffic and optimize profitability. Met sales goals by training, motivating, mentoring and providing feedback to store staff. Ensured high levels of customers satisfaction through excellent service Created amazing customer experiences through strong client focus and collaboration, always sought ways to improve client service, solve problems and build strong relationships where the ideas and input of others are welcomed Developed Sales and Budget Strategies; strategic vision and drive for results led to maximized sales and profitability by identifying, analyzing, and forecasting sales or opportunities Moved the organization forward by consistent commitments to meeting objectives & results Managed Day to Day Store Operations, Drove operational initiatives and ensured profitability and efficiency in store Cultivated creativity & disruption to ensure the store represented brand culture, using policies, values, and best practices as my guide Show less