HR Manager

• Jun 2022 - Present

Professional Shared Services

• Sep 2018 - Jul 2022

Unemployment Administrator

• Oct 2015 - Jul 2022

HR Representative

• Sep 2014 - Oct 2015

Server, Manager, HR Rep

• Feb 2012 - Jan 2014

At Pam’s Patio Kitchen, I was hired as a Server, but was promoted to Manager. In addition to training and supervising new hires, I also performed HR responsibilities including creating a new employment application and new hire packets with federally required documents including I-9, W2 and Affordable Care Act documents and HR policies. I developed task lists, job aids and training materials to ensure jobs were completed between shifts to standards. • Handled and created HR documents and created training materials • Trained new hires • Handled and updated beer and wine inventory • Ordered supplies • Worked on daily basis with customers and retained specific order information for regular customers • Handled daily Manager duties including; cash handling, ensuring dining area was ready to open, confirming duties are completed on time and handling any issues that arose during service • Created task lists to confirm that all duties were completed during each shift Show less

Total Loss Adjuster

• May 2006 - Nov 2009

While working for USAA I applied strong communication, problem-solving and customer service skills to listen to the member’s current needs and issues while recognizing possible future needs and referring them to the appropriate product or area. I received several outstanding customer service accolades within the department for how I handled specific claims. I also had several claimants who decided to become USAA members based on the level of service I provided to them. • Obtained insurance license for all 50 states • Settled total loss vehicle claims • Reviewed claims regarding compensation • Had constant contact with multiple members and claimants at one time, while taking incoming call as well • Reviewed estimates and comparative vehicle reports • Worked with other departments such as injury adjusters to provide excellent customer service to members and claimants • Issued payments up to $20,000 • Trained new hires on team • Referred members to new lines of business when appropriate Show less