Alexandra Neal
Care Coordinator at The Helen Ross McNabb Center, Inc.- Claim this Profile
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Bio
Credentials
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Provisionally Certified in the Community Resiliency Model
Trauma Resource InstituteAug, 2023- Oct, 2024
Experience
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The Helen Ross McNabb Center, Inc.
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United States
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Advertising Services
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1 - 100 Employee
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Care Coordinator
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Dec 2021 - Present
Starting on December 2021, I was a Tennessee Health Link Care Coordinator. I am responsible for contacting clients, checking their well-being and needs, and helping and educating them with resources (food, housing, medications, therapy services, etc.). I would ensure they had enough medication before their subsequent appointments and give them the walk-in clinic dates and times if they missed an appointment. If there were any issues, I would let a supervisor, team leader, or nurse know if they were better equipped to handle it. I would also do face-to-face contacts to assess a client’s well-being and needs and help fill out applications to PATH (the homeless program that helps with utilities). The position ended in June 2021, resumed in August 2021, and ended again in December 2022. Show less
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Student Intern Children's Crisis Stabilization Unit (CCSU)
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Nov 2022 - May 2023
I began my Clinical Master of Social Work internship at the Children’s Crisis Stabilization Unit (CCSU) inside East Tennessee Children’s Hospital. My preceptor was a therapist, and my duties included assessing for client’s well-being (mood, affect, eating, sleeping, audio/visual hallucinations, suicidal or homicidal thoughts, and ideations). I would also assist the care coordinator with making one- and ten-day follow-up phone calls to parental figures to check how the clients were doing and make clinician notes (document the conversation). I was also responsible for setting up aftercare appointments for when clients discharge by ensuring there was appropriate release of information forms, seeing what options parents wanted for their children, and, from there, contacting the relevant agencies with the client’s discharge date and setting up the dates and times for follow-up appointments. Show less
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Recovery House Manager
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Nov 2019 - Oct 2021
Weekend House Manager at the Recovery House. I am responsible for ensuring the residents stay on task (doing chores, etc.) and transporting them to appointments, errands, and recovery-related activities: check-in and check-out procedures for passes and general oversight of assistance in the recovery program. Weekend House Manager at the Recovery House. I am responsible for ensuring the residents stay on task (doing chores, etc.) and transporting them to appointments, errands, and recovery-related activities: check-in and check-out procedures for passes and general oversight of assistance in the recovery program.
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Old Navy Clothing Stores
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United States
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Apparel & Fashion
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1 - 100 Employee
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Brand Associate
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Apr 2017 - Jul 2019
Sales associate in the store. I am responsible for ensuring my assigned sections are clean (clothes are folded neatly, clothes and other accessories are in the correct place, hangers are facing the right way, clothes and other accessories are not on the floor, etc.) Clothes would be taken from the Fitting Room back to their appropriate sections. The cashier at the mobile station (would ring customers up, and they would have to pay with a credit or debit card and provided exemplary customer service. Cash Wrap as a cashier, where I would have to process transactions promptly, ensure I tended the correct change to the customers, and provide exemplary customer service. I also processed 57 store credit card applications in 2017 and completed 16 store credit card applications in 2018 for 73 applications processed. Shipment/Product Placement where I would work the truck, unpack the boxes as quickly as possible, and then see if the product could go out if there were too many sizes of a particular item and needed to go into back stock or upstock. It would be decided where to go if it was a new product. Show less
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The Incredible Christmas Place
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United States
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Retail
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Sales Associate
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Jun 2016 - Jan 2017
The sales associate in Second Nature and the Partridge and Pear Boutique started full-time and then went part-time. Managed sales floor, and cashier, stocked merchandise, and provided exemplary customer service. (Seasonal) The sales associate in Second Nature and the Partridge and Pear Boutique started full-time and then went part-time. Managed sales floor, and cashier, stocked merchandise, and provided exemplary customer service. (Seasonal)
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House Cleaner
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May 2010 - Jun 2016
House Cleaning House Cleaning
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Tennessee Department of Education
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United States
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Education Administration Programs
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200 - 300 Employee
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Substitute Teacher
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Jan 2015 - Feb 2016
Substitute Teacher: Elementary, Middle, and High School. Substitute Teacher: Elementary, Middle, and High School.
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Subway
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United States
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Restaurants
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1 - 100 Employee
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Sandwich Artist
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Feb 2013 - Jul 2013
Sandwich Artist (makes sandwiches and pizzas), Closer (making sure everything is clean and stocked, pulling frozen food items to thaw, and pulling bread to be baked for the next day), and Cashier. Sandwich Artist (makes sandwiches and pizzas), Closer (making sure everything is clean and stocked, pulling frozen food items to thaw, and pulling bread to be baked for the next day), and Cashier.
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Junior Counselor
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Jun 2006 - Jun 2006
Junior Counselor (assistant to the main counselors) Junior Counselor (assistant to the main counselors)
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Education
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2021 - 2023
Walden University
Master's degree, Social Work
Community
