Experience

Clarion Home Services Group

• United States
• Consumer Services
• 1 - 100 Employee

• Customer Service Representative

  • Sep 2023 - Present

  Converting incoming calls into booked service appointments. Responding to customers requests via email, text and chats. Educate and sell customers on the company’s maintenance plans/memberships. Out-bounding calls to preserve minimum maintenance and service calls for technicians. Maintain and update customer database with complete and accurate information. Work closely with dispatch department and service managers to ensure we provide exceptional customer service. Converting incoming calls into booked service appointments. Responding to customers requests via email, text and chats. Educate and sell customers on the company’s maintenance plans/memberships. Out-bounding calls to preserve minimum maintenance and service calls for technicians. Maintain and update customer database with complete and accurate information. Work closely with dispatch department and service managers to ensure we provide exceptional customer service.



COSENTINO

• Coral Gables, Florida, United States

• Customer Service Representative

  • Jan 2023 - May 2023

  • Maintain high levels of customer service. • Coordination and management of customer service projects. • Improved service quality, productivity, and profitability by identifying and implementing strategies. • Assisted customers with general product and fabrication questions. • Maintain high levels of customer service. • Coordination and management of customer service projects. • Improved service quality, productivity, and profitability by identifying and implementing strategies. • Assisted customers with general product and fabrication questions.



American Express

• United States
• Financial Services
• 700 & Above Employee

• Customer Care Professional

  • Apr 2020 - Nov 2022

  • Responsible for managing inbound calls. • Key responsibilities include assisting card members with understanding the card membership benefits. • Assisted card members with general questions and profile account maintenance. • Assisted in addressing card members' concerns, providing the best resolution for the card member. • Responsible for managing inbound calls. • Key responsibilities include assisting card members with understanding the card membership benefits. • Assisted card members with general questions and profile account maintenance. • Assisted in addressing card members' concerns, providing the best resolution for the card member.



Envision Graphics, Inc.

• Printing Services
• 1 - 100 Employee

• Marketing Coordinator

  • Mar 2017 - Mar 2020

  • Responsible for the management and completion of franchisee marketing campaigns. • Worked closely with creative and print teams to ensure adherence to company and client guidelines and worked toward maintaining company Service Level Agreements. • Managed approximately 100 national campaigns through tenure at the organization. • Responsible for the management and completion of franchisee marketing campaigns. • Worked closely with creative and print teams to ensure adherence to company and client guidelines and worked toward maintaining company Service Level Agreements. • Managed approximately 100 national campaigns through tenure at the organization.



Kelly

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Customer Service Representative

  • Nov 2013 - Oct 2016

  • Responsible for maintaining client and customer relationships via management of all inbound inquiries. • Measured against key performance metrics including call volume, transfer rates, and availability. • Managed escalations by routing to appropriate departments and key decision-makers. • Responsible for maintaining client and customer relationships via management of all inbound inquiries. • Measured against key performance metrics including call volume, transfer rates, and availability. • Managed escalations by routing to appropriate departments and key decision-makers.