Alexandra Mercer
Client Support Reporting Specialist at ACES Quality Management- Claim this Profile
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Bio
Credentials
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Certified ACES Administrator (CAA)
ACES Quality ManagementJul, 2022- Sep, 2024
Experience
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ACES Quality Management
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United States
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Financial Services
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1 - 100 Employee
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Client Support Reporting Specialist
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Mar 2023 - Present
Provide outstanding customer service to ACES clients specifically related to reporting by developing effective client service procedures, supporting client support personnel, and contributing resource materials. Provide outstanding customer service to ACES clients specifically related to reporting by developing effective client service procedures, supporting client support personnel, and contributing resource materials.
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Celebrity Home Loans, LLC
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United States
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Financial Services
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100 - 200 Employee
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QC Data Analyst
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Feb 2022 - Feb 2023
Certified ACES system administrator and reporting specialist for the Quality Control (QC) team. Prepare monthly audits using various selection criteria and sampling methods. Manage questionnaires through timely updates and maintain accurate change control logs. Provide monthly executive reporting, develop reporting dashboards, and conduct ad-hoc data analysis. Serve as a primary point of contact for technical issues and system training for QC. Certified ACES system administrator and reporting specialist for the Quality Control (QC) team. Prepare monthly audits using various selection criteria and sampling methods. Manage questionnaires through timely updates and maintain accurate change control logs. Provide monthly executive reporting, develop reporting dashboards, and conduct ad-hoc data analysis. Serve as a primary point of contact for technical issues and system training for QC.
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Corporate Management Specialist at ACES Quality Management
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Sep 2019 - May 2021
Serve as a liaison to facilitate vendor management processes. Support due diligence and risk assessments at client onboarding followed by annual assessments to ensure compliance. Prepare detailed monthly reporting and performance metric scorecards to ensure compliance with service level agreements. Maintain and develop vendor management processes and procedures to better serve the company. Serve as a liaison to facilitate vendor management processes. Support due diligence and risk assessments at client onboarding followed by annual assessments to ensure compliance. Prepare detailed monthly reporting and performance metric scorecards to ensure compliance with service level agreements. Maintain and develop vendor management processes and procedures to better serve the company.
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EverBank
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United States
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Banking
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700 & Above Employee
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Quality Control Validation Specialist
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Jun 2013 - May 2016
Validate information used to render a credit decision through written requests to third parties. Review loan information for discrepancies to ensure no defects exist. Order appraisal field reviews, credit reports, occupancy verifications, and tax transcripts for loans selected in quality control audits. Validate information used to render a credit decision through written requests to third parties. Review loan information for discrepancies to ensure no defects exist. Order appraisal field reviews, credit reports, occupancy verifications, and tax transcripts for loans selected in quality control audits.
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Regulatory Compliance Analyst, QC Compliance Auditor I
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Nov 2011 - Dec 2012
Conduct compliance reviews and report findings to appropriate mortgage production and servicing business units. Review and substantiate key performance indicators. Ensure compliance review programs and procedures are updated accordingly with new federal and state regulatory requirements.
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Home Mortgage Disclosure Act (HMDA) Compliance Validator
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Feb 2010 - Nov 2011
Review adverse loan applications in accordance with federal and agency guidelines and ensure data integrity for non-originated loans.
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Loan Support Coordinator
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Mar 2009 - Feb 2010
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Education
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2006 - 2008
Florida State College--Jacksonville
Associate of Science - AS, Dental Hygiene/Hygienist
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