Experience

Lights4fun

• United Kingdom
• Manufacturing
• 1 - 100 Employee

• Customer Service Advisor

  • Sep 2022 - Present



BioClad

• United Kingdom
• Construction
• 1 - 100 Employee

• Supply Chain Coordinator

  • Apr 2021 - Sep 2022

  - Checking order details are correct and issuing picking tickets to relevant depot - Organising transfers of goods between depots to ensure customer orders can be fulfilled efficiently. - Booking external couriers. - Checking stock on a daily basis and raising purchase orders. - Answering all queries regarding the fulfillment of orders. - Liaising with internal departments and third party logistics operator to ensure all parties are kept up to date and any issues are dealt with in a timely manner.



BLOOMDEAN LIMITED

• United Kingdom
• Hospitality

• Hotel Operations Manager

  • May 2019 - Feb 2021

  - Ensuring the smooth running of operations for all hotel departments (housekeeping, maintenance, front office) and helping out in all departments if and when necessary.- Liaising and working with F&B Operations Manager and Department Heads.- Setting up operational management systems (P.M.S, channel managers), improving processes and best practices.- Monitoring, managing and maximising sales for the hotel with the use of channel managers and dynamic pricing.- Planning, directing and coordinating the service delivery of all operational departments in order to meet and exceed guest expectations.- Ensuring compliance for Health and Safety requirements for all departments (upkeep of all records, carrying risk assessments, inspections).- Dealing with escalated complaints and queries.- Purchasing: Sourcing new suppliers, comparing suppliers to get the most cost effective option.- H.R: Recruiting and inducting new hotel staff members, organising and monitoring training, carrying out appraisals, identifying and implementing ongoing training and development within the company. Dealing with staff issues, disciplinary procedures and dismissals.

• Front Office Manager

  • Jan 2009 - May 2019

  - Ensuring the smooth running of reception and reservations with a hands-on approach.- Updating online availability and offers, responding to online reviews and dealing with all customer feedback.- Dealing with complaints. Liaising with other departments to ensure all queries are dealt with promptly.- Interviewing new staff members, organising their training and preparing appraisals.- Preparing rotas and managing staff holidays.- Preparing reports and suggesting improvements to the Managing Director to increase efficiency of operations.

• Hotel Receptionist

  • Jun 2004 - Jan 2009