Account Manager

• Oct 2021 - Present

• Handle inquiries and requests from customers and address their needs•Stay on top of accounts, making sure they receive services that are within their budget and meet their needs• Meet regularly with other team members to discuss progress and find new ways to improve business• Generate progress reports for clients

Campaign Manager

• Nov 2018 - Oct 2021

• Create, monitor, and report on audio direct campaigns / programmatic deals• Collect and QA briefing and creatives prior to campaign launch following internal processes• Maintain direct contact with agencies, clients, and sales team to collect creative and ensure we have correct contact information for all teams with an emphasis on customer service• Implement and understand the usage of 3rd party tracking tags• Complete changes and revisions to ad campaigns in a timely fashion to meet client specified deadlines• Traffic digital audio campaigns in the proprietary ad server• Make recommendations on campaign optimizations• Self-manage tasks/schedule for effective and efficient time management• Assist in reconciling billing at end of month Show less

Customer Service Representative

• Apr 2018 - Sep 2018

• Provided accurate and appropriate information in response to customer inquiries. • Helped customers to understand the products and make the best choice for them. • Submitted requests to the proper department to prevent re-occurring issues and recommend improvements in the process and procedure. • Provided accurate and appropriate information in response to customer inquiries. • Helped customers to understand the products and make the best choice for them. • Submitted requests to the proper department to prevent re-occurring issues and recommend improvements in the process and procedure.

Sales Associate

• Oct 2017 - Sep 2018

• Ensure high levels of customer satisfaction through excellent sales service • Maintain outstanding store condition and visual merchandising standards • Maintain a fully stocked store • Keep up to date with product information • Ensure high levels of customer satisfaction through excellent sales service • Maintain outstanding store condition and visual merchandising standards • Maintain a fully stocked store • Keep up to date with product information

Care and assistance to the elderly/ Senior

• Nov 2010 - Sep 2017

• Cared for the residents • Helped feed, bathe and dress the residents • Served meals, made beds • Answered calls for help and provided basic medical assistance • Cared for the residents • Helped feed, bathe and dress the residents • Served meals, made beds • Answered calls for help and provided basic medical assistance

Girls Scout Head leader (section Horizons)

• Sep 2016 - Aug 2017

In 2016 I became team leader of the staff and responsible for the girls we were in charge of. It was a year with new challenges and it needed a lot of organization to achieve the objectives set at the beginning of the year. The goal of this group is to get enough money to leave the first two weeks of July abroad to carry out a human project.This position allowed me to acquire skills to manage a group.

Girls Scout Leader

• Jul 2011 - Aug 2016

In 2011, I joined the 13-member staff of the youth movement of the Aventures section. One of our goal was to provide original activities every Saturday of the year to 60 girls from 11 to 15 years. The main goal of my section was to organise a 12 days camp for the girls, the last two weeks of July. It's important to be organized and well prepared to lead that kind of group.

Stagiaire juridique

• Feb 2017 - May 2017

Event hostess

• Mar 2015 - Mar 2016

• Greeted guests upon arrival and directed them to the event • Assisted with organization of scheduled events conferences and parties • Answered guest questions concerning the premises • Reported any issues to the staff manager to ensure the guests’ satisfaction • Greeted guests upon arrival and directed them to the event • Assisted with organization of scheduled events conferences and parties • Answered guest questions concerning the premises • Reported any issues to the staff manager to ensure the guests’ satisfaction