Alexandra Garced

Quality Control Team Lead at MITC Software
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Contact Information
us****@****om
(386) 825-5501
Location
Frederick, Maryland, United States, US

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Credentials

  • HIPPA Awareness for Business Associates
    HIPAA Training.com
    Aug, 2022
    - Oct, 2024

Experience

  • MITC Software
    • United States
    • Software Development
    • 1 - 100 Employee
    • Quality Control Team Lead
      • Jul 2019 - Present

      Testing and documenting changes to software and additions to the software. Creates formal processes for testing and training new employees on these processes. Releases new versions of the software for customer use. Provide internal training for software consultants on changes and additions to the software.

    • Software Consultant
      • May 2017 - Jun 2019

      Provide training and helpdesk support to customers throughout the USA, Canada, and UK via telephone, internet, and webinars. Test software changes to the MITC system. Provide a high level of customer service. Advise customers on best practices and optimizing their MITC system.

  • AMERICAN EAGLE OUTFITTERS INC.
    • United States
    • Retail
    • 700 & Above Employee
    • Cashier
      • Feb 2015 - Dec 2017

      Worked closely with other staff to assist customers to determine their needs. Serve dozens of customers per shift including describing merchandise, communicating promotional events, and processing payments of different types. Following company policies for returns and credit card regulations. Communicating effectively with other staff, including management, when suspecting theft and/or a dangerous customer. Worked closely with other staff to assist customers to determine their needs. Serve dozens of customers per shift including describing merchandise, communicating promotional events, and processing payments of different types. Following company policies for returns and credit card regulations. Communicating effectively with other staff, including management, when suspecting theft and/or a dangerous customer.

  • DARCARS Automotive Group
    • United States
    • Consumer Services
    • 400 - 500 Employee
    • Cashier & Receptionist
      • Jan 2015 - May 2017

      Provide excellent customer service to all visitors and patrons. Receive forty or more inbound calls directly from customers. Set appointments and important dates for clients and co-workers. Counting various large amout of money for payments. Perform daily data-entry tasks for the accounting department. Support the daily operation of the facility and works diligently with customers and co-workers. Conduct investigations and collect evidence regarding discrepancies in cashier operations. Training new hires on the current policies, everyday tasks, and how to use Reynolds & Reynolds software. Gained excellent communication and organizational skills. Attained proficiency in Microsoft Outlook, Word, and Excel through various tasks.

Education

  • Hood College
    Master's degree, Information Technology
    2021 - 2023
  • Hood College
    Bachelor of Arts - BA, Mathematics
    2013 - 2017

Community

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