Instructional Designer for NC Medicaid

• Jul 2019 - Present

IT Trainer for the State of North Carolina (NC FAST P4)

• Nov 2018 - Jul 2019

Training and Development Specialist for John Deere

• May 2018 - Aug 2019

* Prepare web-based, instructor-led, and virtual instructor-led training courses utilizing tools such as MS PowerPoint, Camtasia 2018 and Articulate 360.* Collaborate with product SME’s (U.S. and Europe) to ensure accuracy of the training content.* Produce promotional videos presented in national Expos and distributed to all U.S. John Deere dealerships for the company’s existing and upcoming training courses.

Corporate Trainer and Instructional Designer

• Jun 2017 - Mar 2018

 Conduct training-needs analysis to create new training programs, goals and course objectives to develop simulations, instructor guides, student guides, job aids, learning activities and evaluations. Determine most effective instructional methods and tools based on assessment and/or specific training needs including individual training, group instruction, demonstrations, eLearning, workshops, in person, virtual, and/or self-study. Utilize Madcap Flare, Adobe Captivate, Snag It, MS…  Conduct training-needs analysis to create new training programs, goals and course objectives to develop simulations, instructor guides, student guides, job aids, learning activities and evaluations. Determine most effective instructional methods and tools based on assessment and/or specific training needs including individual training, group instruction, demonstrations, eLearning, workshops, in person, virtual, and/or self-study. Utilize Madcap Flare, Adobe Captivate, Snag It, MS Office Suite to develop instructional materials. Serve as project lead for implementation and integration for Litmos. Manage all training activity (such as course creation, student assessments, and reporting) through Litmos LMS. Present live training courses to groups of up to 30 Real Estate sales associates. Show more Show less

Bilingual Corporate Trainer for Crowley Maritime

• Oct 2015 - Jul 2017

 Provide training in Microsoft Dynamics CRM system in both English and Spanish to Sales personnel in the US, Central America, and Dominican Republic trainer led and via WebEx.  Assist the Marketing personnel with updating and translating the CRM training manuals from English to Spanish. Conduct trainer led curriculum covering the Terminal Operating System consisting of Terminal Management, Gate Vision and Yard and Vessel Planning applications at the following locations. (Port…  Provide training in Microsoft Dynamics CRM system in both English and Spanish to Sales personnel in the US, Central America, and Dominican Republic trainer led and via WebEx.  Assist the Marketing personnel with updating and translating the CRM training manuals from English to Spanish. Conduct trainer led curriculum covering the Terminal Operating System consisting of Terminal Management, Gate Vision and Yard and Vessel Planning applications at the following locations. (Port Everglades, FL, San Juan, PR and Jacksonville, FL). Show more Show less

Customer Care Trainer and Knowledge Domain Expert

• 2011 - Jul 2012

Technical Support Call Center Supervisor and Trainer

• 2007 - 2011 4 years , Raleigh-Durham, North Carolina Area , *Developed and documented departmental and technical procedures for utilizing Salesforce.com.*Translated technical business requirement documentation into end user training materials. *Created and updated Salesforce.com job aids for easy understanding and compliance of ever-changing work flows.*Managed employee’s scheduled assignments to ensure proper staffing during training sessions.*Developed and managed Salesforce.com reports that measured productivity, efficiency, and… , *Developed and documented departmental and technical procedures for utilizing Salesforce.com.*Translated technical business requirement documentation into end user training materials. *Created and updated Salesforce.com job aids for easy understanding and compliance of ever-changing work flows.*Managed employee’s scheduled assignments to ensure proper staffing during training sessions.*Developed and managed Salesforce.com reports that measured productivity, efficiency, and knowledge gaps of call center.*Managed employees’ schedules and tasks to ensure company and departmental policies adherence. *Created and delivered technical training for new employees on the company’s flagship product, Salesforce.com, and Five9.*Participated in the data migration and verification process during the company-wide transition from Siebel (Oracle) to Salesforce.com and Five9.com systems.*Provided training on Salesforce.com and Five9.com before, during, and after software deployment.*Assisted in developing the Technical Certification Program.

Bilingual Technical Support Specialist Level 1

• Apr 2005 - 2007 2 years , Raleigh-Durham, North Carolina Area , *Translated the majority of the flagship product’s user manuals from English to Spanish, including various documents from various business units.*Provided new hire training on Siebel CRM and interactive voice response (IVR) systems.*Assisted in the development of training courses targeted specifically to Call Center technicians