Broker/Owner REMAX PARTNERS Cluj-Napoca

• Dec 2018 - Present

Relationship Manager IMM

• Feb 2017 - Nov 2018

Providing information and services to existing customers and attract new customers in order to promote banking products and services;Attainment of monthly targets;Every week i hold a meeting to talk about the target, ways of achieving it and new updates on the ING’s procedures;Submiting weekly reports about my team's performance;If my team members need help, I asist them in their own new deals throughout the sales process and even after;I’m organising and attending official meetings with important clients.

Office Coordinator

• Sep 2013 - Nov 2018

As an office coordinator, the main role is to improve the sales people in my team ( 9 employees). I coordinate the office for almost four years, during which i helped our company to evolve financially and it shows from the sales growth recorded. I have accomplished this reorganising in terms as space, as work shifts, distributing and dividing duties/daily activities for each team member. Organization and safekeeping of the documents, in accordance with legal requirements and deadlines set.Allocation of tasks to my team members.I make sure that ATM's are supplied with money and function as expected.Always check the posters, lists interest and taxes, product descriptions are available and updated.Ensuring the team has all the resources, materials and what is need to realize the goals set.I organize work shifts to cover the schedule's office on weekdays, but also on Saturdays,during the holidays.Regularly check my team knowledge through individual discussions and tests.Check the email office every day, and assign notifications to my team members;Submiting weekly reports about my team's performance;Managing individual performance and reporting to the Head Manager which helps him to take the best decision in order to promote the employees and increase their salaries;Report and take orders from the Head Manager;Create, develop and maintain Sales Strategies;I manage the critical situations with clients which cannot be solved by the team members;Dealing with customers complaints;I discuss with my team up-selling and cross-selling techniques, in order to increase the quality of the existing portofolio;I’m organising and attending official meetings with important clients;Establishing and respecting deadlines.

Senior Loan Officer

• May 2011 - Sep 2013

Bookkeeper, Logistic Coordinator

• 2008 - May 2011

Dealing with administrative and human resources activities;Dealing with customers requirements and complaints;Responsible for inventory control, shop budget, bank deposit money collected daily;Montly reports on the financial situation of the store to company management in Bucharest.

Loan Officer

• Jun 2007 - May 2011

Prepare and organise credit and loan files for companies's clients;Attainment of monthly targets;Dealing with customer requirements and complaints;Communicate both verbally and in writing with representatives of different Banks with whom i've worked, like Bancpost, BRD, Unicredit and Raiffeisen Bank, to establish sales strategies and achieve targets.