Luxury Flagship Boutique Manager

• Jan 2017 - Present

Senior Manager (Calvin Klein)

• Jul 2010 - Jul 2016

• Strategic store planning to achieve targets • Quarterly Business Planning-Analysing all aspects of the business; staff, loss prevention, financial achievements • Working closely with all KPIs (Conversion, ATV, UPT) • Working with P&L to recognise the best profit for the business. • Training all staff in product knowledge and mystery shop • Weekly Trade Reports with detail stores performance • Loss Preventions audits on monthly basis • Store visual merchandising • Payroll,policies and procedures training with management • Creating incentives for the team to keep everyone motivated • I have helped to rebuild store structures in Wales, Scotland and England • Newcastle store(based before moving to London)is recognised by numerous internal competition winnings • We have won an sms program competition and came first in Europe. This helped to put our store on the map. Winning price for assistant manager and myself was a trip to New York, USA. • I have created marketing plan based on sms program for the Marketing Director for Europe. • I was in charge of eleven concessions in the North East till July 2013.

Business Owner

• Jun 1999 - Jun 2014

The role of the business was mainly interpreting for the Courts, Crown Court in Newcastle , Northumbria Police, Durham Constabulary all Government bodies and also private sectors. I was was doing all strategic planning of the business. I have employed 30 other interpreters across the North East. I was running the business along side of working in retail. The role of the business was mainly interpreting for the Courts, Crown Court in Newcastle , Northumbria Police, Durham Constabulary all Government bodies and also private sectors. I was was doing all strategic planning of the business. I have employed 30 other interpreters across the North East. I was running the business along side of working in retail.

Flagship Store Manager

• Jan 2009 - Jan 2010

• New store opening; apparel, accessories and shoes; £4m turnover with 30 staff. Maintain store standards for merchandise presentation; visual standards • Strategic planning of the business. KPIs and any commercial actions to improve sales • Banking Procedures, data integrity • Customer and product knowledge training • Leading and motivate team of 30 • Communicating any policies and procedures to the management team • Stock movement between warehouse and other store. As this store had the biggest holding stockroom in the UK. • HR and Payroll procedures • Organisation of all link concessions across the North East

News coordinator

• 2008 - 2009

I was employed as an intern then it turned out to be a 12 months role. In that time I have made a small film about internship experience for the ITV HO in London. I have created an entertainment slot which was featured in the news each week. I was employed as an intern then it turned out to be a 12 months role. In that time I have made a small film about internship experience for the ITV HO in London. I have created an entertainment slot which was featured in the news each week.

Area Manager

• Aug 2002 - Aug 2008

Franchise for the UK. I have started as a Store Manager and progressed to higher position. Driving sales and maximising profitability. Overall turn over £10m with 50 staff across the board. Delivering excellent customer focus and service across the stores Setting standards and procedures Developing people and maximising the potential of the store teams team Reviewing business performance and companies objectives Key KPIs: sales against budget Costs against budget Analysing the potentials and financial contribution by store I was also involved in buying