Experience

Nobodinoz

• Spain
• Design
• 1 - 100 Employee

• Area Sales Manager

  • Jul 2022 - Present



Computacenter

• United Kingdom
• Information Technology & Services
• 700 & Above Employee

• IT analyst Level 1

  • Sep 2019 - Jul 2022

  - Receiving calls, e-mails or chats regarding IT related issues - Carrying out Level 1 troubleshooting - Assigning tickets to resolver groups - Keeping the customer updated regarding the progress of their incident - MacBook and 0365 training- Provide a premium customer service - Receiving calls, e-mails or chats regarding IT related issues - Carrying out Level 1 troubleshooting - Assigning tickets to resolver groups - Keeping the customer updated regarding the progress of their incident - MacBook and 0365 training- Provide a premium customer service



Nature et Découvertes

• France
• Retail
• 200 - 300 Employee

• Executive Sales Manager- Zone Manager

  • Jun 2010 - Jul 2019

  - Management of an area- Sale- Merchandising- Management of customer complaints- Customer service- Animation of the offer- Showcase creation- Delivery management - Management of an area- Sale- Merchandising- Management of customer complaints- Customer service- Animation of the offer- Showcase creation- Delivery management



Fondation Nature et Découverte

• Environment Manager - Project Manager

  • Jan 2011 - Jan 2019

  - manage the company's environmental policy- train my employees in good sorting, safety and eco-friendly practices in stores- lead naturalist outings- organize activities on the theme of the environment in the store- manage projects via the Nature et Découvertes Foundation and support associations in the successful completion of their projects- make customers aware of good practices- collect plastic caps for the association "plugs of love" to finance equipment for disabled people- lead the team in the environmental commitments of the company- Internal Auditor- internal and external spokesperson for the Foundation



Lycée Franco Peruvien

• Administrative assistant - Supervisor

  • Jun 2016 - Dec 2016

  - Supervision of students inside the school and during extra-curricular activities- Help with homework- Supervision of the Baccalaureate exams- Teacher's assistant during on-call- Management of absences and late arrivals of 1st year students - Supervision of students inside the school and during extra-curricular activities- Help with homework- Supervision of the Baccalaureate exams- Teacher's assistant during on-call- Management of absences and late arrivals of 1st year students



IMPACT sales and Management

• Junior Budget Manager

  • Oct 2009 - Dec 2009

  Management of a group of animators (100 people) throughout France.- Recruitment of animators- Establishment of training- Realization of training- Administrative management- Monitoring of animators in the field Management of a group of animators (100 people) throughout France.- Recruitment of animators- Establishment of training- Realization of training- Administrative management- Monitoring of animators in the field



INES France

• Key Account Sales Manager

  • Jul 2008 - Dec 2008

  - Prospecting to present and sell the CRM applicationwith SMEs, school, and hotels (portfolio of 600 prospects)- Processing of incoming requests - Prospecting to present and sell the CRM applicationwith SMEs, school, and hotels (portfolio of 600 prospects)- Processing of incoming requests



TNT International

• Senior Customer Service Manager

  • 2004 - 2006

  Management of a client portfolio (Nantes and 78)- Tracking of goods- Litigation management- Customs documentation - Incoterms - Coordination between driver/client Management of a client portfolio (Nantes and 78)- Tracking of goods- Litigation management- Customs documentation - Incoterms - Coordination between driver/client