Alexandra Hernandez
Property Manager at Property Management Inc.- Claim this Profile
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Bio
Credentials
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Real Estate Sales Associate
Property Management Inc.Nov, 2022- Nov, 2024
Experience
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Property Management Inc.
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United States
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Real Estate
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200 - 300 Employee
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Property Manager
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Oct 2022 - Present
• Create and implement business plan, review sales, develop marketing and advertising strategies and identify business opportunities • Customer service duties including phone calls, email messages, and follow up concerning quality of service • Maintain business bank accounts including trust accounts, payment processing-accounts payable and receivable, and taxes • Responsible for all aspects of the business – Sales, Marketing, Purchasing, Accounting, Retention and Customer Service • Establish successful referral network of brokers, agents, vendors, developers, and customers Show less
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Decena and Company LLC
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Tampa, Florida, United States
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Real Estate Rental Manager
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Mar 2013 - Present
• Maintain property rentals by advertising and filling vacancies, negotiating, and enforcing leases, and maintaining premises • Establish rental rates by surveying local rental rates and calculating overheard costs, depreciation, taxes, and profit goals • Attract tenants by advertising vacancies, obtaining referrals from current tenants, explaining advantages of location and services, and showing units • Contracts with tenants by negotiating leases and collecting security deposit • Accomplish financial objectives by collecting rents, paying bills, forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective action Show less
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CarMax
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United States
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Retail
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700 & Above Employee
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Business Manager
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Jun 2020 - Aug 2022
• Ensures positive associate engagement and associate development through timely and effective feedback, to include individual meetings, monthly file reviews, performance management, and annual performance reviews for 25 direct reports• Displays financial responsibility through P&L management. Creates policies to improve staff performance across all divisions, resulting in increased profitability. Controls a departmental budget and store wide budget. Discovered and coarse corrected key areas in DMV processes reducing fees by 10% YTD • Communicates with Home Office and Regional leadership through conducting weekly asset review, audits, and conference calls. Funnels feedback to drive process improvements to optimize workflow and create iconic experiences for customers. Maintains a proficient customer satisfaction departmental score of 92%• Interviews, hires, trains, and promotes associates to support business operations and company growth. Maintains strong staff relationships to aid in retention and production• Partners with merchandising, sales, and operations departments; collaborate to provide vision, direction, and motivation to teams resulting in effective and efficient execution of departmental and companywide objectives• Supervises all title work ensuring 100% accuracy for all vehicle retail purchases, appraisal purchases and auction transactions, resulting in over 2000 titles completed monthly. Maintains current on Department of Motor Vehicle laws and regulations as well as county specific direction. Show less
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Sales Manager
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Oct 2016 - Jun 2020
• Led a 100% commissioned sales team. Conducted weekly presentations and hosted sales simulation activities to ensure compliance and drive sales performance. Wrote and starred in training material used company wide• Responsible for managing a sales staff of up to 60 sales professionals with 12 direct reports• Analyzed and tracked sales performance to meet targets of 400 to 600 units sold per month. Monitored KPIs including purchase rate, conversion, warranty penetration, and unfunded contracts• Reviewed customer surveys to identify trends, developed and executed strategies for improvement. Introduced new Omni processes to ensure our customers received the best possible experience.• Identified area of opportunity surrounding dropped calls. Completed a root cause analysis and brainstormed solutions. Reviewed findings and suggested solutions with senior team and developed process improvement that improved call rates by 38%. Resulting in 100% sustained answer rate, ensuring our customers were heard Show less
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Senior Consultant
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Feb 2010 - Oct 2016
* Customer-oriented, strategic-thinking sales professional with over 15 years of experience in building relationships, cultivating partnerships, retaining top accounts, and growing profit channels* Multi-tasking, self-motivated with expertise in persuasively introducing products, overcoming objections, and revealing customer needs to deliver solutions* Delivered 220+ units yearly, earning the title Triple Diamond Sales Professional, Averaging more than $4 million in annual sales* Expedited the resolution of customer problems and complaints to maximize satisfaction. Scored 93% in customer satisfaction surveys Show less
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Education
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2003 - 2007
Florida State University - College of Business
Bachelor’s Degree, Marketing/Marketing Management, General
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