Experience

hubley

• United States
• Software Development
• 1 - 100 Employee

• CSM Manager

  • Sep 2021 - Present

  The Customer Success Manager Team is dedicated to be hubley product and Microsoft experts. We guide our clients through smooth Implementations of new technology by making ourselves fully available and using a continuously modernized transition process that utilizes best practices across communication, Intranet, and Microsoft domains. I’m proud to run our Customer Success Manager team, and promote fun energy through an otherwise (let’s be honest) boring process. Responsibilites:- Lead a team of Customer Success Managers through goal setting, prioritization, business process improvements and improvement of client relationship management- Organize and promote educational opportunities for the team to grow in their job skills and adjacent skill set for personal and professional growth- Create and maintain cross-departmental communication channels for organization wide collaboration and improved efficiency- Promote a culture of curiosity and open ideas. How can we improve? How can we make a difference?How can we cultivate excitement and engagement?