Alexandra Grant
Front Desk Associate at Fallsview Casino Resort- Claim this Profile
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Topline Score
Bio
Credentials
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Food Handlers Certification
Niagara College CanadaApr, 2013- Nov, 2024 -
Smart Serve
Smart Serve Ontario
Experience
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Fallsview Casino Resort
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100 - 200 Employee
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Front Desk Associate
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Oct 2014 - Present
-Provide information on hotel and facilities, as well as information about services in the complex and the community -Greet guests, register arriving guests, process guest departures, process group arrivals and departures. -Answer telephones, confirm reservations, process wake up calls -Process cash, debit, and credit card payments, balance cash till at the end of shift -Provide information on points of interest to guests, make & cancel dinner and show reservations -Resolve guest complaints, respond to and dispatch housekeeping for guest requests -Assist patrons in obtaining comp’s on room accounts -Process cancel & charges, adjustments, and paid outs -Prepare housekeeping request sheet for morning shift -Assist room service and other restaurants with room charges -Clerical duties such as faxing, filing, and photocopying Show less
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Best Western Hotels & Resorts
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United States
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Hospitality
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700 & Above Employee
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Guest Services Agent
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Jun 2013 - Apr 2015
- Process guest arrivals - Assign rooms - Process payments - Process guest departures - Make dinner reservations and tour reservations for guests - Make, change and cancel reservations - Assist with any guest inquiries about the area or attractions - Balance cash sheets - Light housekeeping, - Process guest arrivals - Assign rooms - Process payments - Process guest departures - Make dinner reservations and tour reservations for guests - Make, change and cancel reservations - Assist with any guest inquiries about the area or attractions - Balance cash sheets - Light housekeeping,
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Assistant
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Jul 2009 - Jan 2010
- Wash, blow dry and style hair - Full color application - Cleaning duties such as washing mixing bowls, sweeping floor, cleaning coffee cups, etc. - Inventory products and supplies - Answer telephones, assist with questions on pricing, make and cancel appointments - Wash, blow dry and style hair - Full color application - Cleaning duties such as washing mixing bowls, sweeping floor, cleaning coffee cups, etc. - Inventory products and supplies - Answer telephones, assist with questions on pricing, make and cancel appointments
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Education
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2013 - 2015
Niagara College
Hospitality Administration/Management -
2013 - 2014
Niagara College
Hospitality Administration/Management
Community
